Customer Experience Associate at Peerspace
Peerspace is looking for a part-time, remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
Schedule:
●Typical schedule is approximately 20 hours/week; hours are not guaranteed and based on business needs
●Rotating schedule every two weeks (based on PST)
○Week 1: Monday 8 a.m. – 1 p.m., Saturday 8 a.m. – 5 p.m., Sunday 8 a.m. – 5 p.m.
○Week 2: Tuesday – Friday, 8 a.m. – 1 p.m.
KEY RESPONSIBILITIES:
● First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
● Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
● Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
● Independently work through a queue of tasks with an eye for process improvements
● Identify and execute on opportunities to surprise and delight our hosts and guests
● Identify trends and take an active role in delivering suggestions for process & product improvements
QUALIFICATIONS:
● Passion for problem solving and interacting with customers
● Excellent written and verbal communicator with attention to detail and grammar
● Strong interpersonal skills
● Comfortable asking for additional support when working through difficult cases
● Comfortable prioritizing across potentially competing opportunities/demands
● Able to pick up new technology quickly
● Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
● Have a sense of humor and enjoy working with others.
Bonus:
● Previous successful customer service experience
● Familiarity with CRM systems (i.e. Zendesk, Salesforce)
● Previous experience with crafting online help resources
● Analytical skills
● Event planning skills
● Familiarity with third party marketplaces
● Previous experience with sales
The annual hourly rate for this role is $25.00/hour.
Customer Care Specialist at SafetyWing
We are looking for a Customer Care Specialist (part-time with an option of going full-time) to join us in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.
Currently, we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals).
💻 Your responsibilities will include
- Answer customer questions via live chat, email and phone support
- Proactively look at how to improve the customer experience
🧪 What’s needed for this position:
- Excellent English language skills (written and spoken)
- The ability to work independently and to be a problem solver
- Nice to have: experience with insurance, customer service or healthcare
- Weekend availability (we have shifts)
- You can comfortably work in core time zones across EMEA
🧪 We like to work with people who:
- Want to help build a global social safety net on the Internet.
- Think for themselves instead of copying others.
- Are willing to try new things, even with the risk of failure.
- Are intellectually curious and open to new ideas.
- Are creative and bold in the face of any problems.
- Have strong integrity and do the right thing.
🧘 What we offer
We operate in a fully remote work environment – work from anywhere globally.
This is a part-time opportunity (up to 20 hours per week) for a long-term contract (can transfer to full-time).
You will receive an hourly salary compensation and 20 days off per year. In addition, if you join our team for more than 30 hours per week, you will get health and travel insurance.
As your journey continues with us, after six months, you can also benefit from a personal development budget and office stipend.