Peerspace is hiring right now for some work from home jobs that don't require experience!
Customer Experience Associate – Part-Time
Peerspace is looking for a part-time, remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
Schedule:
●Typical schedule is approximately 20 hours/week; hours are not guaranteed and based on business needs
●Rotating schedule every two weeks (based on PST)
○Week 1: Monday 8 a.m. – 1 p.m., Saturday 8 a.m. – 5 p.m., Sunday 8 a.m. – 5 p.m.
○Week 2: Tuesday – Friday, 8 a.m. – 1 p.m.
KEY RESPONSIBILITIES:
● First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
● Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
● Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
● Independently work through a queue of tasks with an eye for process improvements
● Identify and execute on opportunities to surprise and delight our hosts and guests
● Identify trends and take an active role in delivering suggestions for process & product improvements
QUALIFICATIONS:
● Passion for problem solving and interacting with customers
● Excellent written and verbal communicator with attention to detail and grammar
● Strong interpersonal skills
● Comfortable asking for additional support when working through difficult cases
● Comfortable prioritizing across potentially competing opportunities/demands
● Able to pick up new technology quickly
● Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
● Have a sense of humor and enjoy working with others.
Bonus:
● Previous successful customer service experience
● Familiarity with CRM systems (i.e. Zendesk, Salesforce)
● Previous experience with crafting online help resources
● Analytical skills
● Event planning skills
● Familiarity with third party marketplaces
● Previous experience with sales
The annual houly rate for this role is $25.00/hour.
Social Media and Community Intern
Peerspace is looking for a versatile, creative, and scrappy intern who loves social media and creative communities to join our Marketing team. In this role, you will have the opportunity to learn the inner workings of a startup, including content creation, community management and social media marketing. You will use your passion for social media strategy and your analytical, creative mind to help grow Peerspace’s social presence across multiple platforms.
Responsibilities
● Uncover trends and potential partners by searching hashtags, brands, and other influencers through social platforms
● Assist in sourcing and cataloging of on-brand UGC to feature across social channels
● Develop new and creative ways to generate buzz and increase social following
● Maintain and grow social media community
● Provide reporting and analysis of social media initiatives
● Assist with other special projects as needed
Requirements
● Social media obsessed and very familiar with content creators (plan to submit your own Instagram and/or TikTok profile with your application!)
● Past experience with social media strategy, and design savvy a plus
● Past experience with social monitoring tools (ex: Sprout, Brand24) a plus, and interest in learning new software platforms is a must
● A self-starter who thrives in a collaborative team environment
● Excellent written and verbal communication skills
● Strong attention to detail and ability to multitask
The hourly range for this role is $20/hr.