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Look for the WordPress Technical Support job at 10Up.
10Up specializes in finely crafted websites and tools for content creators.
What you'll do:
- Provide clear, actionable, and accurate responses to user topics on plugin forums within defined SLA
- Conduct testing and troubleshooting on user-reported bugs, errors, and conflicts
- File detailed bug reports via GitHub and actively communicate about them with engineering team and affected users
- Conduct end-to-end testing on plugin releases and identify release follow-up needs for topics, documentation, and possible user questions
- Work with other support team members as needed to answer user questions
- Attend regular meetings with plugin product and engineering teams to understand product roadmaps and upcoming releases
Qualifications
- Knowledge of and familiarity with WordPress
- Excellent written English communication skills in a customer service setting, including the ability to effectively adjust communication styles based upon user needs
- Exceptional attention to detail
- Able to think logically and creatively to effectively resolve users’ issues
- Able to prioritize and manage tasks and topics across multiple products
- Strong self-discipline and the ability to work independently
Helpful, but not required:
- Knowledge of and familiarity with Google services, including Google Analytics, AdSense, AMP, Search Console, and/or Optimize
- Comfort with browser developer tools
- Basic understanding of WordPress development and web development
- Remote working experience appreciated
Compensation/Benefits
- $58,000/year estimated, according to Glassdoor
- Paid time off & holidays
- Bonus opportunities
- Professional development budget
- Paid parental leave
- Flexible work schedule
- Annual all-team Summit!
- Health Insurance (Regional)
- Retirement Plans with Company Match (Regional)
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