1. Quality Assurance Operations Manager at Community Phone
Community Phone is a landline phone service for homes and businesses that doesn't require internet.
About You
You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system. You are a builder at your core, and love a complex challenge with lots of moving pieces.
What You’ll Do (Before You Build Your Team)
Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement
Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales
Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn
Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training
Train new reps on the product, pricing, script, and systems
Track performance on a team and individual level
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2. World-Wide Freelance Player Support Representative for Video Gaming at Keyword Studios
Keyword Studios specializes in technical and creative services for video games.
Responsibilities:
- Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
- Use your investigative skills and troubleshoot players’ queries via a ticketing system
- Support players through e-mail and / or chat. You will not take any phone calls!
- Collaboration is key – take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
- Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.
Requirements:
- Bilingualism (English plus another language, spoken and written) is a plus. We offer positions in many languages around the globe.
- A passion for video gaming and customer service/customer support.
Benefits:
- An insider's view into the gaming industry, with lots of growth potential.
- We're proud of our friendly and inclusive atmosphere.
- Employee referral program – make an impact by inviting your friends to become a fellow Keywordian.
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3. Support Superhero at Incsub
What you'll do:
- Supporting our awesome members and customers
- Hanging out in the WordPress.org forums – being massively friendly, helpful and useful
- Assisting with and solving all manner of WordPress questions, with style!
- Co-ordinating with developers over bugs, features and cool new stuff
- Being an active part of the Incsub team
- Sharing cat photos, amusing videos, and animated gifs
Qualifications:
- Love people and love yourself!
- Have a really good familiarity with WordPress
- Along with amazingly great communication skills, ideally you’ll be a native English speaker, but we’re flexible on that
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Love impressive response times, typing speed (it matters) and the ability to really bang good stuff out
- Ability to code using PHP/MySQL and/or HTML/CSS
Benefits/Compensation:
- You will be provided with all of the tools, support, and backing you need to get the job done
- Offer very attractive working conditions for the right candidate
- 28 days paid leave per annum (up to 35 days)
- Opportunities for paid travel to attend WordCamps and other industry conferences
- Long service leave (3 months off paid) after you’ve been with us for a while
- Up to 2 months salary bonus based on company growth targets
- Technology budgets every three years, the longer you serve, the higher the budget
- General expenses budget yearly, the longer you work, the more you get
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4. Campuspress Support Enthusiast at Incsub
Incsub is behind some of the largest and most trusted WordPress products and services on the web.
What you'll do:
- Providing support by email to our Edublogs and CampusPress customers.
- Assisting with and solving all manner of WordPress questions, with style!
- Contributing to testing and QA with updates to WordPress core, plugins, and themes.
- Coordinating with developers over bugs, features and cool new stuff.
- Being an active part of the Incsub team.
Qualifications:
- Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
- Amazingly great communication skills
- Impressive response times, typing speed (it matters)
- Interpersonal skills, including the powers to swiftly build rapport with both current and potential customers
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Enjoy collaborating with others and don’t back down from a challenge
- Love people and love yourself!
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