Happiness Engineer at Automattic
What you'll do:
- Give stellar customer support via live chat, tickets, forums, and one-on-one screenshare sessions.
- Create detailed bug reports.
- Help people that use WordPress.com, WooCommerce, Jetpack, etc.
Qualifications:
- Experience with WordPress, HTML, and CSS.
- Must be fluent and eloquent in written English.
Compensation/Benefits:
- Estimated around $75,000/year according to Glassdoor.
- Work from home worldwide
- They'll provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
- Coaching sessions to help you set and achieve professional goals.
- Open vacation policy with no minimum or maximum amount of days off per year, although they encourage you to take at least 25 days annually.
- Home office setup and coworking allowances.
- Company-sponsored life insurance.
- Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
- WordPress-branded laptop at your four-year anniversary with the company.
- Paid three-month sabbatical encouraged every five years.
- Wireless headphones at your seven-year anniversary with the company.
- Expense a monthly subscription to a mindfulness app, such as Calm, Headspace, Ten Percent Happier, Waking Up.
- Virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.
Benefits at Automattic can also vary by location, so here is a link to their benefits by location page.
Social Media Insights Analyst at ICUC Social
What you'll do:
- Review, monitor, and respond to comments posted on our clients’ social channels (Facebook, Instagram, Twitter, YouTube, etc.) on behalf of our clients using their unique brand voice.
- Craft creative content to encourage participation and increase engagement across our clients’ social channels.
- Provide our clients’ audience with an excellent experience through the clients’ social channels.
- Escalate issues, observations, opportunities, and insights through the relevant channels.
- Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.
Qualifications:
- Strong and fluent (C2 proficiency level) written communication (spelling, grammar, syntax) in English. Fluency (C2) in additional languages is an asset.
- You can tailor your written tone and voice to match each customer.
- Exceptional customer service skills.
- Knowledge of, experience with, and a genuine interest for content being moderated in multiple industries.
- Professional experience moderating and engaging across all social media platforms.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- Reliable high-speed internet with no data restrictions.
- A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls.
- An active Facebook account.
Benefits:
- 100% remote work – no commute or expenses associated with the traditional work environment.
- Work anywhere – all you need is a reliable internet connection and laptop.
- Enjoy working a variety of scheduled shifts – social media is not a typical 9-5 job.
- Work with and learn from a diverse team, we’re global and so is our workforce. Our team members come from all walks of life with a variety of experiences.
- You get to share your expertise with our clients’ audiences.
Links:
Customer Support Engineer at Files.com
What you'll do:
- Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
- Identifying software bugs and feature requests and coordinating with the relevant team for handling.
- Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
- Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.
Qualifications:
- You have excellent written and verbal communication skills and have real world experience deploying those skills.
- You bring a top-notch customer demeanor, including patience, understanding, and empathy.
- You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
- You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
- You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)
Benefits/Compensation:
- Starting Salary for a Customer Success Engineer at Files.com is $100,000 per year. We offer raises and equity as you grow in the organization.
- In-House Training: We will teach you everything you need to know to be an effective Customer Success Engineer. And you'll earn your full rate of pay for all training time.
- High Starting Salaries: As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.
- Performance-Based Raises: We reward our high performers for one simple reason: they've earned it.
- Equity Option Grants: As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.
- 401(k) With Generous Employer Match: Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.
- Starting Bonus: New Hires receive a $1,000 starting bonus. No strings attached.
- Company-Issued MacBook Pro: You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.
- Legal Assistance: Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.
- Employee Assistance Program: We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.
- Medical Insurance: Comprehensive coverage with low premiums for employees and families. Ability to choose between a Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), or Health Maintenance Organization (HMO)
- Dental Insurance: Coverage for preventive and diagnostic services like semi-annual exams, x-rays, cleanings, and coverage for more major events like fillings, extractions, or root canals.
- Vision Insurance: Plans designed to encourage you to maintain your vision through regular eye exams and help with expenses for contacts, lenses, frames or surgery.
- Life insurance: Employer-provided $50,000 Basic Life & AD&D policy, which employees have the option to supplement.
- Disability Insurance: Coverage for short-term and long-term disability available for purchase.
- Flexible Spending Account (FSA): Ability to set aside pre-tax money for out-of-pocket medical expenses, such as prescriptions, over-the-counter medicine, or vision care.
- Healthcare Providers: Access to providers based on region including Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, Group Health, Kaiser Permanente, MetLife, Tufts Health Plan, VSP, WageWorks, and UHC among others.
- Vacation and Holidays: We encourage our employees to take time off and enjoy all that life has to offer. Employees are eligible to accumulate up to 4 weeks (20 days) of paid time off (PTO) and receive 11 company holidays.
- Growing A Family: We offer paid time off for growing a family, whether by birth, adoption, or fostering. Eligible employees may take between 2 to 10 weeks of paid leave.
- Bereavement Leave: Employees may take up to 4 days of paid bereavement leave for the death of an immediate family member. Bereavement days do not count toward an employee's PTO.
- Paid Business Trips: You will travel to in-person meetings with your team and the entire company to meet and work together face-to-face. These meetings are in cities that are fun to visit. In the last few years, we've been to Austin, Orlando, New Orleans, San Diego, Las Vegas, New York City, and Nashville among other destinations. We also support attending trade shows and conventions, especially if you are willing to speak at such an event.
- Continued Learning: We invest in continued learning opportunities for our staff. We reimburse employees who attend conferences, participate in speaking events, and pursue certifications to improve their skills.
Links:
Distribution Specialist at Nova 401k Associates
What you'll do:
- Prepare distribution and loan packages from start to finish, including vesting verifications for daily record kept plans
- Identify loan defaults and MRDs from reports online or provided by plan sponsors
- Assist participants, clients, and/or financial advisors with distribution and loan issues/inquiries
- Update account managers, management, and plan sponsors as necessary on requests and progress
- Serve as backup for answering the Nova participant services line
- Have general understanding and interpretation of plan documents regarding distributions and loans
- Serve as a backup for data entry
- Continue training on loan, distribution and other 401k issues
- Pursue and attain NIPA's Distribution Administrator and Loan Administrator certificates
- Remain up to date on Nova's Cyber security procedures and training
- Establish solid working relationship with all vendors and plan sponsors to ensure open and accurate communication
- Perform other related duties as required
Qualifications:
- No experience required
- Bachelor’s degree required
- Bilingual speaking is a plus
- Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
- Working knowledge or ability to quickly grasp concepts of reading, reviewing and understanding plan documents
- Knowledge of modern business communication, including style and format of letters, memorandum, minutes and reports
- Skill to use a personal computer and proficiency in MS Excel and MS Word
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
- Superior organizational and coordination skills
- Flexibility, adaptability and ability to multi-task
Links:
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