If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails.
It is used by organizations worldwide to reach out to potential clients, generate leads, book meetings, and close deals.
We want to help a million businesses get more clients by reaching out to strangers.
QuickMail was started in 2014.
We are 100% self-funded and composed of a small group of highly driven co-workers.
About the role
As part of our Customer Support team, you’ll be the first point of contact.
We're looking for a proactive problem-solver who takes initiatives to help our users be successful with QuickMail (not just close tickets).
Your responsibilities will include:
- Solving the problem of our users with the best solution possible (including workarounds)
- Provide consistent communication and feedback from users to the team
- Ideate and drive initiatives to improve customer experience
- Write clear, concise documentation to simplify complex or technical topics
- Develop a deep understanding of how QuickMail.com works, know the system inside out
- Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it
Must-haves
- You solve more problems than you create and don't need hand-holding
- You're tech-savvy and love technical details
- You have the initiative and drive to take ownership of your role and raise the bar for the team
- Ability to give and take direct feedback regularly without getting defensive to help us all improve
- Can take informed decisions and move through uncertainty
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
- Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
- A fluent English speaker who excels at clear, concise written communication (proper grammar, spelling, and punctuation)
- Comfortable working in European time zone
Bonus points
- Experience working as technical support in SaaS or other email software
- Experience working in a fully-remote team
- Experience in retail management
- Experience in coding
- Experience in a competitive environment requiring personal discipline (college athletics, music, esports, etc.)
- Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)