Here's a work from home chat job with no talking or experience required!
Chat Customer Service Agent at Sitel
Required qualifications, skills and experience :
- Must have a Highschool Diploma (or GED)
- Ability to use a dual-monitor PC with several tools and systems for an extended period of time
- Comfortable supporting customers and interacting with peers in a technology-driven environment
- Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)
Nice to have (but not required):
- Experience supporting customers through chat, email, and phone communications
- Previous contact center experience
- History with payment processing systems and financial services
Job Summary
Join the Sitel Group Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat / email communications. This is a Seasonal (Temporary) position and is Virtual-Work at Home.
- Drive customer support through digital communication – chat & email – using various channels and tools
- Respond to customer inquiries with a focus on providing a solution to the specific issue
- Help customers understand the services offered and discover which features will benefit their needs
- Troubleshoot access to online services through password resets
- Meet or exceed performance expectations in regard to customer satisfaction and other related metrics / KPIs
About the Benefits
Pay: $15/hr
• Employee Assistance Program (EAP)
• 100% Paid Professional Training
• Employee discounts
• Referral bonuses
• SitelFit wellness program
•   Educational benefitsÂ
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