Here are some work from home jobs you can do without phone calls and little to know experience!
Technical Support Advocate at QuickMail.io
QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by organizations worldwide to reach out to potential clients, generate leads, book meetings, and close deals.
Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.
QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.
About the role
As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.
We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution to help our users be successful (not just answering tickets).
Success is measured in replies to resolution, user adoption of new features, and conversion from free use to paid plans.
Your responsibilities will include:
- Solving the problem of our users with the best solution possible (including workarounds)
- Developing a deep understanding of how [Quickmail.io](http://quickmail.io/) works. You are willing to become an expert, knowing the system inside out
- Guiding potential users through plan decisions and account setup to best find success in QuickMail
- Writing technical documentation for our knowledge base
- Investigate the user’s key objectives, and driving their adoption of [Quickmail.io](http://quickmail.io/)’s functionality beyond the expected
- Provide training and continued support through highly effective relationship management, centered on the customer experience
- Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability…)
- Creating bug reports to help the developers understand where an issue is coming from and how to replicate it
Must-haves
- Always curious and going beyond the surface level of understanding
- Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback
- Can take informed decisions without waiting for a go signal
- Strong analytical and problem-solving skills
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
- Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
- A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
- Comfortable working in Europe or EST US time zone
Bonus points
- Experience working as technical support in SaaS or other email software
- Experience working in a fully-remote team
- Experience in handling sales inquiries or business development
- Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)
Sales Chat Specialist at Site123
SITE123 is looking for an energetic, multi-tasking Sales Person to work remotely for SITE123. The agent must be familiar with the Internet world and particularly with the website builder field.
Must:
Experience and understanding of the website building field. Proven Experience of sales / customer service in general and via live chat. Excellent communication, analytical, listening and organizational skills. Excellent customer service skills and great enthusiasm for helping customers. Excellent time management skills, attention to detail and the ability to multi task. Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc. Competent in MS office and web browser environments. English level – Fluent/Native. Availability to work during standard working hours and days in the U.S. A team player with excellent communication skills.
Advantages:
Additional languages. Knowledge of HTML and CSS. Experience with other website builder platforms.
Responsibilities
Provide a positive customer experience for our customers. Provide prices and increase sales through chat (and also e-mail). Build customer relationships as part of the sales process.