Check out the Customer Advocate position at InVision, a digital product design platform that also hires people to work from home all around the world.
Here are the details:
What you'll do:
- Prioritize, directly respond to, and engage qualified customer support inquiries and requests via email, phone, live chat, social media, community moderation, video conferencing, and internal channels.
- Compare, analyze, qualify, and escalate customer requests to appropriate teams or individuals.
- Provide thoughtful technical and product support to those of varying technical fluencies.
- Think on your feet, learn a complex product inside and out, diagnose and troubleshoot technical issues, and discover creative methods to resolve customer issues.
- Advocate for ways to improve the customer experience in our product and processes
- Share industry best practices on web/mobile design practices and tools with customers
- Project work that may include developing and maintaining internal and customer-facing documentation, writing macros, auditing issues, testing new features, performing data migration tasks, developing training to prepare for new feature releases, or other projects that would benefit our customers and Customer Support team.
Qualifications:
- You possess excellent written and verbal communication skills.
- You're a natural-born evangelist with infectious enthusiasm and you genuinely relish troubleshooting and problem-solving.
- You love to teach, and in order to do that well, you’re also eager to learn as much as you can.
- You have related customer support, community moderation, or account management experience, preferably in a SaaS B2B setting.
- You’ve worked as or with designers or other creative professionals and understand their needs.
- You’re flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
- You’re able to work a 40 hour work week during local business hours M-F to provide support for our customers.
- You’re able to use both a Mac and PC.
- Experience with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout) is a plus.
- Prior knowledge of design practices (UI, UX, research, testing) and design tools (Sketch, Adobe XD, Photoshop, Studio, Figma) are a plus.
- Previous InVision experience is a plus.
Compensation/Benefits:
- You'll earn an estimated $44k-$56k/year according to Glassdoor
- Monthly allowance to support every aspect of living your best remote life, including: coffee, snacks, or lunch; a trip to the spa, salon, or barbershop; house cleaning; or groceries
- Monthly wellness reimbursement
- New hire home office budget with a refreshed home office budget after two years for an office chair, desk, or other equipment
- Annual funds towards self-development, including relevant books, magazines, memberships, and subscriptions
- Free Headspace account
- Parental leave
- Fertility care and support
- Reimbursement for nursing-related costs during business travel
- Family caregiving support
- Peer recognition budget
- Charitable donation matching
- Flexible paid-time off
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