If you want a work-from-home job with no experience or degree required that pays $200/day, check this out:
It's the Harvest Expert job at Harvest.
Harvest is an independent software company making tools that help businesses run more smoothly.
What you'll do:
- Support our customers through Zendesk
- Help create internal processes that directly impact engagement and improve our response times
- Collaborate with stakeholders in our Legal, Privacy and Security (“Compliance”) teams to ensure accurate customer communication and knowledge sharing
- Collaborate with a cross-departmental team to plan and execute projects
- Help shape the duties and rituals around this role – you are our first hire for this position! You’ll learn the ins and outs of Harvest, Harvest Forecast, and are associated apps and integrations through our intensive training program. You’ll become a true Harvest expert (see what we did there?).
- You’ll answer questions via email and place a few phone calls for the vast majority of your day. That’s the job, mostly. We maintain an industry-leading average response time, with an emphasis on quality rather than quantity of tickets resolved. It’s troubleshooting, bug investigation, teaching, and occasional therapy (“I believe in you!”).
- You’ll work alongside our developers to figure out thorny problems, and you’ll help our customers through those tricky periods when things don’t work quite right.
- You’ll build our customer base by using your presentation skills to host webinars for and answer questions from prospective Harvest customers.
- Once you’ve mastered the software and can answer tickets like a pro (or should we say—like an expert. Gosh, it never gets old!), you’ll have the opportunity to pursue support-related projects on the Expert Team. There are plenty of projects to keep your juices flowing—whether you’re interested in writing documentation, making handy GIFs, or trying something totally new, there’s room to explore!
- You’ll be a great human person, and treat our customers with sincerity, kindness, and respect. You’ll create new ways to impress, delight, and surprise them!
- You’ll share your unique perspective when asked for it in various team or company conversations and discussions. As a Harvest Expert, your knowledge and insights are immensely valuable!
Qualifications:
- You’re an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy.
- Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar.
- You’re a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed.
- You’re self-motivated, but also enjoy contributing to a team.
- You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
- You don’t mind doing the same thing most days. You’re also comfortable jumping onto a side project when the occasion arises and aren’t scared to tackle the new and unknown.
- You’re patient and enjoy solving tough problems, and you find helping people fix those problems rewarding.
- Your work and productivity are predictable. You are punctual with your shifts, your assignments, your deliverables, and the timeliness in which you help customers\
- You’re detail-oriented—you not only help customers, but also help your teammates in identifying, tracking, and analyzing trends that help improve the overall productivity and quality of the team.
- We’re hiring for two shifts. For onboarding and training, which takes approximately 12 weeks, BOTH will need to be able to commit to working Monday-Friday from 9am-5pm ET. After that, you’re able to commit to:Working full-time, SATURDAY-WEDNESDAY for an 8 hour day (minus lunch) overlapping with 9am-3pm ET (i.e. 7-3, 8-4, or 9-5 would all work!).
- AND/OR
- Working full-time, Monday-Friday for an 8 hour day (minus lunch) overlapping with 9am-3pm ET (i.e. 7-3, 8-4, or 9-5 would all work!).
Benefits/Compensation:
This job pays around $52k annually.
- A competitive base pay: Every Harvester with the same role expectations receives the same base pay. And we aim to pay at the top of the market (informed by third-party data) for all roles.
- Individual and company performance bonus plans: We believe in rewarding performance, so all Harvesters are eligible to receive an individual and company performance bonus after working with Harvest for a period of time.
- Competitive benefits*: We offer a number of benefits, including15 days of vacation in your first year, plus company holidays and a week off for winter break. And you’ll get an additional two days per year until you reach twenty days.
- 100% coverage of health insurance premiums across our medical, dental, and vision plan offerings for you, your spouse, and your dependents.
- A yearly budget for your professional learning and development goals.
- 401k planning with a 6% company match after three months with the company.
- 16 weeks of paid family leave to all new parents with the option to use it all at once or throughout the baby’s first year, as well as a virtual platform providing support across fertility, pregnancy, and adoption through your first year of parenting.
- A charitable giving matching program to support your contributions to your favorite charitable organizations.
- And much more…
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