Check out this work-from-home job paying around $100k/year that lets you work from anywhere you want in the world:

It's the Technical Support Manager position at Groove.

Groove is a sales engagement platform that makes enterprise sales & revenue teams more efficient and effective.

Technical Support Manager at Groove

What you'll do:

  • Deliver awesome, personal support to our 2,000+ customers, helping them resolve technical issues and use Groove to deliver better support to their own customers.
  • Work with our team to make sure that our customers’ voices are being heard in every business decision we make.
  • Be happy to jump on a call with customers to help them troubleshoot and resolve any issues.
  • Work with our Product & Engineering team to log & prioritize bugs and improvements for out product roadmap to keep our customers happy.
  • Help in the creation and optimization of our knowledge base articles and email templates to keep our documentation up to date and continuously improving.

Requirements:

  • Technical experience working with email headers, content, authenticatication, Domain Keys, trusted mail, SPAM filters, DNS, zone files, internet technologies, 
  • Ability to audit email practices and sender reputation
  • Because of the technical nature of our product, you understand how modern websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
  • A solid understanding of API’s and custom integrations would be a bonus.

About you:

  • You’re a kind, upbeat person with superhuman levels of empathy, who can make a customer smile, even from behind a computer.
  • Our core values — these aren’t just words that we put on a wall, these are the cornerstone of how we run our business — resonate with you and align with what makes you tick.
  • You’re tech savvy and totally comfortable using different software, including:
    • Groove to manage support requests. 
    • Slack, Trello and Zoom to work closely with our team and customers.
  • You have experience working remotely and being super-productive with minimal supervision.
  • You’re comfortable working on a small, agile startup team that’s continuously evolving.
  • You’re a problem solver and enjoy figuring things out on your own.
  • You’re a strong, concise writer that can explain things clearly to customers.
  • You’ve read our Journey to 500K and Customer Support blogs, so you know what kind of company we are and how we think about growth and support.

Benefits:

  • Work from literally anywhere you want, as long as it has an internet connection.
  • Enjoy a real 40-hour work week with plenty of paid vacation (we want you happy and healthy for the long haul, and we avoid burnout)
  • Work daily with a super close-knit team of smart, like-minded individuals who believe in making things simple for our customers, and having fun doing it (we end every team meeting with a random Urban Dictionary word; don’t tell HR)
  • Be challenged to get better and grow every single day (and we’ll hold you to it with quarterly goals). We’re growing fast, and we want you to grow with us.

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