Here are some international work-from-home jobs with no experience or degree required:
It's the Support Specialist job at Freshbooks.
Freshbooks is an accounting software operated by 2ndSite Inc. primarily for small and medium-sized businesses.
Support Specialist at Freshbooks
What you'll do:
- Go to great lengths when answering phone calls and email tickets to help customers find solutions to whatever problem they face (or could face in the future). Some of our most common customer inquiries are: how to get started with FreshBooks, troubleshooting & set-up of online payments and billing-related issues.
- Execute Extraordinary Experiences Everyday, so every customer leaves feeling valued and taken care of.
Qualifications:
- Problem Solving skills: you use your expert troubleshooting abilities to get to the bottom of issues. You are resourceful, curious and are okay living in the grey zone while you work to solve problems.
- Excellent Communication: you are able to craft messages that are accurate, clear and concise. We don’t follow scripts here so you will lean on your expert communication skills to connect with customers and deliver extraordinary experiences. Phones are a big part of this role so you should enjoy communication on the phone.
- Empathy: you care about other humans and are able to put yourself into the shoes of the owners who use FreshBooks, which drives you to take big steps towards finding a solution for each one of our users.
- Endurance & Resilience: you will energetically engage with ~25 customers daily, each with their own needs and feelings – and you can do it all with a smile!
- Internet Expertise: you know the interwebs and its many applications. Don’t worry – we will train you on the nitty gritty.
- Love for Learning: you don’t need to be an Accountant, we will train you on what you need to know, but you enjoy learning new things and are ok with diving into the unknown.
Home office requirements:
- Stable Internet service provider (ISP)
- Router with wired connection (ethernet)
- Internet speed: Minimum download speed of 12 MB and upload speed of 10 MB
Benefits:
- Comprehensive Health and Wellness Benefits – Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
- Perks that Matter – Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
- Working Environments to Help You Thrive – Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
- Supportive Peer Group, Mentors, and Leaders – We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
- Accelerated growth – 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.
Links:
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