Make an easy $250/day sending emails working anywhere worldwide with no degree!

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WordPress Technical Support at Awesome Motive

Awesome Motive is the company behind WPBeginner, OptinMonster, MonsterInsights, WPForms, SeedProd, Smash Balloon, All In One SEO, PushEngage & more.

To love this role, here’s the type of person you are:

• You’re passionate about solving problems and helping people.
• You’re incredibly positive and enjoy making another person’s day.
• You’re an excellent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You have the curiosity and desire to learn and grow your skills.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

Common responsibilities include (but are not limited to):

• Working the support inbox, making sure our customers receive timely responses.
• Fielding and recording feature requests.
• Providing support to users on the WordPress.org forums for our plugins.
• Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
• Pre-release quality assurance testing for updates and new releases.
• Updating and creating tutorials and documentation.
• Writing code snippets to solve one-off problems.
• Communicating with the team and supporting your peers using chat, audio, and video.

Requirements

Here are some skills that will come in handy:

• Excellent English writing and communication skills. We believe communication is critical.
• Patience, grace, and a sense of humor.
• Exceptional troubleshooting abilities (ie include finding CSS and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
• At least 2 years of experience with WordPress.
• Strong comprehension of HTML and CSS – you can write HTML and apply styling from “scratch”.
• Strong leadership with the ability to step up and take charge when needed.
• You can take technical lingo and make it understandable to customers.
• Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
• Personal Computer with Internet Access.
• Availability to participate in audio/video meetings between the hours 9 am – 5 pm ET.

Bonus points if you also have:

• Proficiency in writing documentation.
• Proven track record providing support for WordPress plugins.
• Experience working with email marketing service providers (eg. Mailchimp, AWeber, etc).
• Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).
• Working knowledge of PHP.

Benefits

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Here’s what we offer:

• Competitive Salary.
• Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
• Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
• Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom Branded laptop at your five-year anniversary.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Location

This is a remote position – our team is spread around the globe! Our home base is in Florida, USA, so company operating hours are 9am – 5pm ET (UTC -5). While full coverage is not a requirement, you must be available during a portion of the day.

Links:

• Awesome Motive jobs page
• Employee reviews

Campuspress Support Enthusiast at Incsub

Incsub is behind some of the largest and most trusted WordPress products and services on the web.

What you'll do:

• Providing support by email to our Edublogs and CampusPress customers.
• Assisting with and solving all manner of WordPress questions, with style!
• Contributing to testing and QA with updates to WordPress core, plugins, and themes.
• Coordinating with developers over bugs, features and cool new stuff.
• Being an active part of the Incsub team.

Qualifications:

• Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
• Amazingly great communication skills
• Impressive response times, typing speed (it matters)
• Interpersonal skills, including the powers to swiftly build rapport with both current and potential customers
• Are a great team player, keen on working in an expanding, motivated, distributed support team
• Enjoy collaborating with others and don’t back down from a challenge
• Love people and love yourself!

Links:

• Incsub jobs page
• Employee reviews

Happiness Engineer at Automattic

Automattic is a web development company that is known for WordPress.com, JetPack, WooCommerce, etc.

This job seems great and has lots of benefits, so pounce on it quickly!

• Click here for the Automattic jobs page.
• Click here for their employee reviews.
• Check out their benefits page here.

What you'll do:

• Give stellar customer support via live chat, tickets, forums, and one-on-one screenshare sessions.
• Create detailed bug reports.
• Help people that use WordPress.com, WooCommerce, Jetpack, etc.

Qualifications:

• Experience with WordPress, HTML, and CSS.
• Must be fluent and eloquent in written English.

Compensation/Benefits:

• Estimated around $75,000/year according to Glassdoor.
• Work from home worldwide
• They'll provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
• Coaching sessions to help you set and achieve professional goals.
• Open vacation policy with no minimum or maximum amount of days off per year, although they encourage you to take at least 25 days annually.
• Home office setup and coworking allowances.
• Company-sponsored life insurance.
• Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
• WordPress-branded laptop at your four-year anniversary with the company.
• Paid three-month sabbatical encouraged every five years.
• Wireless headphones at your seven-year anniversary with the company.
• Expense a monthly subscription to a mindfulness app, such as Calm, Headspace, Ten Percent Happier, Waking Up.
• Virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.

Benefits at Automattic can also vary by location, so here is a link to their benefits by location page.

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Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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