Make an easy $250/day sending emails working anywhere worldwide with no degree!
Here are the details:
WordPress Technical Support at Awesome Motive
Awesome Motive is the company behind WPBeginner, OptinMonster, MonsterInsights, WPForms, SeedProd, Smash Balloon, All In One SEO, PushEngage & more.
To love this role, here’s the type of person you are:
- You’re passionate about solving problems and helping people.
- You’re incredibly positive and enjoy making another person’s day.
- You’re an excellent communicator who makes sure nothing slips through the cracks.
- You’re a self-starter who loves taking initiative and seeing things through to completion.
- You have the curiosity and desire to learn and grow your skills.
- You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
Common responsibilities include (but are not limited to):
- Working the support inbox, making sure our customers receive timely responses.
- Fielding and recording feature requests.
- Providing support to users on the WordPress.org forums for our plugins.
- Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
- Pre-release quality assurance testing for updates and new releases.
- Updating and creating tutorials and documentation.
- Writing code snippets to solve one-off problems.
- Communicating with the team and supporting your peers using chat, audio, and video.
Requirements
Here are some skills that will come in handy:
- Excellent English writing and communication skills. We believe communication is critical.
- Patience, grace, and a sense of humor.
- Exceptional troubleshooting abilities (ie include finding CSS and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
- At least 2 years of experience with WordPress.
- Strong comprehension of HTML and CSS – you can write HTML and apply styling from “scratch”.
- Strong leadership with the ability to step up and take charge when needed.
- You can take technical lingo and make it understandable to customers.
- Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
- Personal Computer with Internet Access.
- Availability to participate in audio/video meetings between the hours 9 am – 5 pm ET.
Bonus points if you also have:
- Proficiency in writing documentation.
- Proven track record providing support for WordPress plugins.
- Experience working with email marketing service providers (eg. Mailchimp, AWeber, etc).
- Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).
- Working knowledge of PHP.
Benefits
Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.
Here’s what we offer:
- Competitive Salary.
- Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
- Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
- Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
- Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
- Paid maternity and paternity leave.
- We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
- We give you the opportunity to solve challenging and meaningful problems that make a difference.
- Custom Branded laptop at your five-year anniversary.
- We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
- Ability to work with some of the best people in the business through frequent, if not daily, interactions.
- And in case you were wondering: no politics, no b.s., and no jerks.
Location
This is a remote position – our team is spread around the globe! Our home base is in Florida, USA, so company operating hours are 9am – 5pm ET (UTC -5). While full coverage is not a requirement, you must be available during a portion of the day.
Links:
Campuspress Support Enthusiast at Incsub
Incsub is behind some of the largest and most trusted WordPress products and services on the web.
What you'll do:
- Providing support by email to our Edublogs and CampusPress customers.
- Assisting with and solving all manner of WordPress questions, with style!
- Contributing to testing and QA with updates to WordPress core, plugins, and themes.
- Coordinating with developers over bugs, features and cool new stuff.
- Being an active part of the Incsub team.
Qualifications:
- Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
- Amazingly great communication skills
- Impressive response times, typing speed (it matters)
- Interpersonal skills, including the powers to swiftly build rapport with both current and potential customers
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Enjoy collaborating with others and don’t back down from a challenge
- Love people and love yourself!
Links:
Happiness Engineer at Automattic
Automattic is a web development company that is known for WordPress.com, JetPack, WooCommerce, etc.
This job seems great and has lots of benefits, so pounce on it quickly!
- Click here for the Automattic jobs page.
- Click here for their employee reviews.
- Check out their benefits page here.
What you'll do:
- Give stellar customer support via live chat, tickets, forums, and one-on-one screenshare sessions.
- Create detailed bug reports.
- Help people that use WordPress.com, WooCommerce, Jetpack, etc.
Qualifications:
- Experience with WordPress, HTML, and CSS.
- Must be fluent and eloquent in written English.
Compensation/Benefits:
- Estimated around $75,000/year according to Glassdoor.
- Work from home worldwide
- They'll provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
- Coaching sessions to help you set and achieve professional goals.
- Open vacation policy with no minimum or maximum amount of days off per year, although they encourage you to take at least 25 days annually.
- Home office setup and coworking allowances.
- Company-sponsored life insurance.
- Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
- WordPress-branded laptop at your four-year anniversary with the company.
- Paid three-month sabbatical encouraged every five years.
- Wireless headphones at your seven-year anniversary with the company.
- Expense a monthly subscription to a mindfulness app, such as Calm, Headspace, Ten Percent Happier, Waking Up.
- Virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.
Benefits at Automattic can also vary by location, so here is a link to their benefits by location page.
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