Work from home and make good money around the world without having to be on the phone or show your face!
Podia Creator Support Agent
At Podia, we’re building the most creator-friendly platform on the planet to help people build websites, manage email marketing, sell courses and digital products, host communities, and more.
The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌
Here’s what you’ll do:
- Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
- Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
- Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
- Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡
Requirements
We’re looking for someone with:
- Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
- Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
- Time management and organizational skills to successfully balance multiple priorities ✅
- Problem-solving skills and technical troubleshooting chops 😎
- Support experience. You know what it takes to make customers happier than they were before they met you 😊
It’d be REALLY great if you also:
- Have created and / or sold an online course, digital download, or community before 🤑
- Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
- Have experience working remotely and access to a stable internet connection 🗺️
- Have worked with digital creators before 🖥️
Benefits
Here’s what you’ll get if you join us:
- Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
- That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
- Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
- 401(k) match, health insurance, and other medical benefits (US-based employees), or a quarterly stipend that can be spent on health-related expenses (non-US-based employees) 💊
- Work from anywhere with a stable internet connection 🌎
- You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
- We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
- Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop, and more 😊
- (Paid for) annual retreats to spend time with the team and have fun together ✈️
- The chance to connect with some of the best creators in the biz 🏆
- We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!
Creator/Customer Support Specialist (100% Remote Worldwide) at VidIQ
vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist. You will play a crucial role in providing support to our valued users.
In this role, you will be responsible for:
- Assisting users with their inquiries and providing timely and accurate solutions
- Offering guidance and support to users on how to effectively utilize vidIQ's features and tools
- Identifying and troubleshooting technical issues, and escalating them to the appropriate teams if needed
- Building strong relationships with users and ensuring their satisfaction with our services
- Collecting feedback from users and sharing it with the product development team to help improve our platform
Job requirements
Job Requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- 2+ Yrs Experience in providing customer support
- Knowledge of YouTube and other social media platforms
- Understanding of video content creation and optimization
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
- Ability to work from 5 am to 1 pm PST, including one weekday
Nice to have:
- You have your own small YouTube channel
- Proficiency in different languages
Content Marketing Specialist at AgencyAnalytics
This is the perfect opportunity for a talented, highly motivated, self-disciplined Content Marketing Specialist with at least 5 years of content marketing and/or copywriting experience in a B2B SaaS company and/or a marketing agency.
We are looking for an individual with outstanding writing skills, a strong work ethic, solid communication skills, and attention to detail who must be able to work both in a team and independently. In the position, you will coordinate and publish fresh, unique, and insightful content from various internal and external writers (including yourself)
Job requirements
- Familiarity with one or more CMS platforms such as HubSpot, WordPress, Contentful, etc. Your recent employment history should demonstrate the use of one or more of these platforms
- Experience moving content through the editorial process, from ideation to publication
- Expert-level English writing skills with formal education to back you up – such as a Masters in English Literature, Degree in Journalism, or similar. Did we mention that you need to be an exceptional writer?
- Demonstrated advanced copywriting and editing skills, with a portfolio of work that demonstrates these skills. Please provide links to your blog, articles, and other public-facing content for your application
- Market research, interviewing, and PR experience to extract unique insights and stories from our customer base of over 6,000 marketing agencies
- Some experience using AI tools such as ChatGPT, Midjourney, etc.
- Long-form blog content
creation. To be truly authoritative, our blogs are typically in the 2000-3000 word range - Very comfortable working in a metrics-driven culture where you are accountable for specific content-related KPIs
What you'll do
- Content creation, content distribution, content publication, and content wrangling. All things content is your core skill set in this role
- Work with internal and freelance writers to develop and deliver exceptional content. You will coordinate with our Director of Content & SEO, a Senior Content Editor, internal stakeholders, subject matter experts, graphic designers, and partners to publish compelling and story-rich narratives in the form of blog posts, case studies, infographics, eBooks, emails, and anything else ‘content’ that moves the needle on our sales and marketing goals
- Use your CMS experience to convert drafted content in Google Docs into published product pages, blog posts, and other content types. You will be putting the finishing touches on all the content to make sure it is engaging, relevant, and attention-grabbing, which could include videos, block quotes, additional images, etc.
- Utilize AI tools to enhance content quantity and quality while editing outputs to ensure uniqueness and relevance to our target audience
- Organize the content calendar to ensure blog posts, product pages, and other content types are published on time and error-free
- Optimize content for search engines using SEO optimization tools, including Semrush, SurferSEO, Ahrefs, etc.
- Your ease and familiarity with copywriting will help you develop and deliver concise call-to-action copy, distribute content, drive engagement with the AgencyAnalytics brand, and build relationships with target audiences
- As an exceptional writer yourself, you will research and write high-quality, thought-leadership blog posts. Your background—as a natural researcher, storyteller, writer, manual of writing style/style guide expert—will help ensure consistency in AgencyAnalytics brand positioning across all online and offline modalities
- Final checks on all content before publication and SEO reviews to ensure content is optimized for readers and algorithms
Nice to have
- Familiarity with Adobe Creative Cloud products
- Familiarity with web analytics software
- Some experience with graphic design, image editing, and video editing
- Basic web design and development skills, including HTML
- Understanding of digital marketing, as well as SEO/SEM principles and best practices
- Familiarity with SemRush, Moz, Ahrefs, etc
- Marketing agency experience
Company Perks
- Join a profitable, product-focused, & customer-oriented company 📈
- Profit-sharing & Stock Options 💰
- 4 weeks vacation 🌴
- Half day Fridays during summer months ☀️
- Extended health benefits ❤️
- Continued education allowance 📚
- Monthly fitness reimbursement up to $100.00 CAD 🏋️
- Remote first company 🇨🇦
Community Manager (Video Games) at Keywords Studios
Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.
As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.
Responsibilities
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
- Assisting the developer by collating and reporting on player feedback.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and as needed.
Requirements
- Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
- Excellent written and verbal communication skills in English.
- Bilingualism (particularly English with Japanese, French, Spanish or German) is a plus.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook…)
- Expertise with social listening and social management best practices.
- Experience managing or moderating a thriving gaming community.
- Higher education in marketing, business administration, communication, adult education, or related fields.
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).
Trust & Safety at Automattic
We’re looking for a few great Trust & Safety professionals.
Automattic is looking for absolutely world-class Trust & Safety professionals.
Is this you?
- Motivated by impact and leaving the internet a better place than you found it.
- Deep interest in content moderation, policy development, and crisis management.
- Up on all the latest in internet policy topics such as freedom of speech, intellectual property, child safety, online extremism, and government requests.
- Prefer taking a common-sense approach to problem solving and making great judgements rather than following binary formulas.
- Excited by the idea of communicating nuanced and complex issues in clear, straightforward terms.
- Familiar with Automattic’s suite of products like Tumblr and WordPress.com.
- Dedicated to human rights, online safety, and freedom of expression.
If that’s you, you’ll love this:
Our goal at Automattic is to democratize publishing. A key part of this mission is providing safe and trusted publishing platforms for our passionate and engaged communities.
Within our Trust & Safety teams, you’ll be at the cross-section of some of the web’s most relevant and impactful issues. Your efforts will contribute to improvements in everything from our user experience to how we create welcoming, creative communities online.
Our primary focus is on reviewing reports of potentially violative user-generated content on our platforms. This includes related responsibilities such as responding to child safety issues, resolving intellectual property disputes, and fielding law enforcement requests. We’re also regularly evolving our content policies, improving internal processes, examining content trends, and communicating with multiple teams across Automattic.
We are a globally distributed team, and where you live doesn't matter.
We believe in the value of diverse perspectives coming together towards a common aim, and if you work here, you’ll be sharpening your skills around critical analysis, eloquent communication, and an open-minded approach to problem solving.