Peerspace is hiring for a part-time work from home job that could be very easy!
Customer Experience Associate-Part Time at Peerspace
Peerspace is looking for a part-time, remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
Schedule:
●Typical schedule is approximately 20 hours/week; hours are not guaranteed and based on business needs
●Rotating schedule every two weeks (based on PST)
○Week 1: Monday 8 a.m. – 1 p.m., Saturday 8 a.m. – 5 p.m., Sunday 8 a.m. – 5 p.m.
○Week 2: Tuesday – Friday, 8 a.m. – 1 p.m.
KEY RESPONSIBILITIES:
● First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
● Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
● Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
● Independently work through a queue of tasks with an eye for process improvements
● Identify and execute on opportunities to surprise and delight our hosts and guests
● Identify trends and take an active role in delivering suggestions for process & product improvements
QUALIFICATIONS:
● Passion for problem solving and interacting with customers
● Excellent written and verbal communicator with attention to detail and grammar
● Strong interpersonal skills
● Comfortable asking for additional support when working through difficult cases
● Comfortable prioritizing across potentially competing opportunities/demands
● Able to pick up new technology quickly
● Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
● Have a sense of humor and enjoy working with others.
Bonus:
● Previous successful customer service experience
● Familiarity with CRM systems (i.e. Zendesk, Salesforce)
● Previous experience with crafting online help resources
● Analytical skills
● Event planning skills
● Familiarity with third party marketplaces
● Previous experience with sales
The hourly rate for this role is $25.00/hour.