This new work-from-home job pays you $230-$307/day to answer emails!

Customer Support Specialist at DNSimple

DNSimple provides a comprehensive API and web interface for domain management automation to customers around the world.

What you'll do:

• Improve overall customer support processes and document them effectively, allowing all team members to provide consistent support to all customers.
• Understand problems at a high level to triage accurately, more specifically:Prioritize identified systems problems based on the level of impact on customer happiness (how often they occur, how significant the impact is).
• Verify that support requests are distributed across all team members over time.
• Ensure that support issues don’t stay unanswered in our system
• Identify system problems that should be addressed through research & development based on incoming support requests and document those issues so that they can be assigned to team members for design and implementation.
• Gain an understanding of DNSimple’s systems to help provide high-quality support for requests that are assigned to you.
• Manage and maintain internal and public support documentation to be used when responding to support requests.
• Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, and learning.

Requirements

• You have experience working on a distributed team.
• You have 3+ years experience working in customer support.
• You have experience working with a technical product and have worked closely with developers.
• You are have experience breaking down technical information and explaining it more simply to customers.
• You have excellent English writing and comprehension
• You are in, or can work in, the US time zones
• You have experience with DNS.
• You’ve worked for a SaaS company.
• You love to troubleshoot.
• You’re detail oriented and able to analyze what the customer is actually asking to ensure the best person answers the ticket.
• You are upbeat and will be empathetic to customers.
• You’re eager to brainstorm new ways to connect with customers
• You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Compensation/Benefits

• Salary range: $60,000 – $80,000 USD depending on experience
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Company Meet Ups

Links:

• DNSimple jobs page
• Employee reviews

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