Check out these $330/day, easy, worldwide, work-from-home jobs with a laptop and home office equipment provided, as well as unlimited free books.
Look for the Customer Success Manager and Customer Support Engineer positions at CodeSignal.
CodeSignal is a technical interview and assessment solutions company.
Customer Success Manager
What you'll do:
- Act as an expert for CodeSignal’s products and admin tools, to effectively educate customers on product capabilities
- Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
- Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
- Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
- Solid understanding of client’s recruiting objectives, processes, challenges and metrics
- Assist customers by identifying and addressing unique use cases or issues
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Conduct effective client-facing meetings (i.e. training, Annual Business Review)
Qualifications
- Proven experience in a customer success role (preferably with B2B or SaaS)
- A customer-first attitude
- Spearhead small scale projectsContent consultation
- Implementation & roll-out consultation
- Able to independently troubleshoot majority of client issues
- Able to effectively identify severe issues and escalate them properly
- A collaborative, helpful, and empathetic team player who is easily able to form a strong relationship with working level counterparts
- Ability to remain focused and flexible during rapid growth
- Excellent written and verbal communication skills
- Excited about joining a fast-paced startup
Compensation/Benefits
- Salary range: $80,000-$86,000 USD estimated, according to Glassdoor
- Competitive salaries based on local market
- Medical, dental, and vision insurance
- Team activity fund to connect with your fellow Signalites
- Flexible vacation policy and WFH arrangement
- Continuous learning with unlimited book reimbursement
- Hardware is provided such as laptop, monitor, mouse, keyboard, headset, and company swag
- A challenging and fulfilling opportunity to join a fast-growing SaaS company
Customer Support Engineer
What you'll do
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the workflows and needs of users
- Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolutions of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Qualifications
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Excellent written and verbal communication skills
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- Collaborative teamwork skills
- Ability to adjust strategies quickly based on new information
- Ability to effectively identify severe issues and escalate them properly
- Excited about joining a fast-paced startup
Compensation/Benefits
Compensation and benefits will be very similar to the ones listed above.
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