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Seasonal Customer Service Representative at BroadPath
Responsibilities
- Partnership with Fortune 50 and leading Companies nationwide – come work with the best!
- Meaningful connections will be made here, you will advise and resolve any customer needs, and approach each interaction in an empathetic, and efficient manner
- You will exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance.
Basic Qualifications
Money & Perks!
- Competitive Salary
- Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
- Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
- Uncapped Employee Referral Program & Weekly Pay Days!
As our ideal candidate, you are organized, willing to expand your and grow your career (we love internal promotions). And like us, you’re gritty, embrace coaching, innovative, and are culture focused.
- Bonus points for prior insurance/health plan customer service experience; but don’t worry, not required, we’re here to mentor & collaborate
BYOD – Bring Your Own Device: Candidate will be responsible for providing:
- Laptop or Desktop computer with over 3.9G memory
- USB Headset
- Webcam or external camera
- Mouse (corded/wired)
- Ethernet cable long enough to plug into your personal modem or router for a hard-wired internet connection
- Reliable internet with 15 Mbps download and 5 Mbps upload speed
- 1 Monitor (minimum 19”)
Position Disclaimer!
- We do not hire in the following states: CA (California), NY (New York) and WA (Washington D.C)
- Our software is not compatible to work with MacBook or ChromeBook
Interview Questions
- Describe a time where you had to deal with a difficult customer? How did you handle the situation & how was it resolved?
- Why do I think I would be a great asset to the company?
- Why did I want to work for BroadPath
- What does customer service mean to you?
- Tell me a time you had a customer get bad news. How would you handle the call?