Customer Support Specialist at Assignr
What you'll do:
- Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
- Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
- Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.
- Troubleshoot technical issues within the system and solve problems as they arise.
Qualifications:
- Autonomy: We’re looking for someone who can work independently with minimal guidance or oversight.
- Attention to Detail: You are thorough and accurate when reading, interpreting and performing tasks.
- Client Relations/Customer Service: You enjoy providing great service to our customers.
- Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar.
- Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution.
- Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
- Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.
- Minimum formal education of high school diploma or GED.
- Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user’s perspective.
- Ability to independently learn and implement new technologies quickly.
Preferred:
- Previous experience handling technical support for a SaaS company is highly preferred.
Benefits:
- USD $25/hour
- Flexible schedule
- Fully remote position – you just need a laptop and reliable Internet access.
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