Check out this Customer Support Specialist job at Assignr:

Assignr is a web-based referee assigning tool, designed to make the process of assigning sports officials drop-dead simple.

Here are the job details:

Customer Support Specialist at Assignr

What you'll do:

  • Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
  • Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
  • Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.
  • Troubleshoot technical issues within the system and solve problems as they arise.

Qualifications:

  • Autonomy: We’re looking for someone who can work independently with minimal guidance or oversight.
  • Attention to Detail: You are thorough and accurate when reading, interpreting and performing tasks.
  • Client Relations/Customer Service: You enjoy providing great service to our customers.
  • Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar.
  • Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution.
  • Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
  • Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.
  • Minimum formal education of high school diploma or GED.
  • Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user’s perspective.
  • Ability to independently learn and implement new technologies quickly.

Preferred:

  • Previous experience handling technical support for a SaaS company is highly preferred.

Benefits:

  • USD $25/hour
  • Flexible schedule
  • Fully remote position – you just need a laptop and reliable Internet access.

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