If you’re patient and tech savvy and looking to work from home, consider a new fintech program on the Arise® Platform.
What to expect:
Advantages of servicing clients through the Arise® Platform:
• Work from the comfort and convenience of home.
• Schedule work around your life, family and priorities.
• Save money, time, and headaches by avoiding rush hour and commuting costs.
• Earn income on a flexible schedule.
What it takes to succeed:
- Minimum of one year of consistent inbound call support experience working in a customer facing Financial Services environment. (Within the past two years)
- Financial Services support experience is preferred but not required.
- Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
- Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
- Ping speed lower than 50 milliseconds (ms)
- Download speed greater than 25.0 megabits per second (mbps)
- Upload greater than 10.0 mbps
- 16 gb gigabytes internet speed on PC or laptop
- High School diploma or equivalent
- Background check and drug test are required.
Also would be great to have:
- Two plus years of experience in a customer facing call center environment, preferably with an online bill pay service, financial institution, or technical support.
- Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.
Skills necessary:
No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.
Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.
What you'll be doing:
What you will do as a Fintech Customer Support Representative:
- Receive inbound calls from bank partners, merchants, and card holders, answering questions, while resolving issues to the caller’s satisfaction. Some calls are technical in nature.
- Wow callers with great service – being an active listener and communicator – helping callers uncover the best solution.