Check out this $340/day work-from-home job hiring worldwide with a FREE MacBook Pro, other equipment, and Apple discounts:
It's the Customer Success Manager job at Tidio.
Tidio is a customer service platform for growing businesses.
Customer Success Manager at Tidio
What you'll do:
- build relationships with our top clients work from Monday to Friday, between 2 pm – 10 pm Poland time or be flexible working 8hours in a time box 8 am-10 pm Poland time depending on the number of calls with customers from the USA;
- identify client needs and deploy solutions;
- conduct video training and showcase new features;
- drive adoption of our product and encourage best practices;
- identify opportunities for growth;
- oversee a large book of business.
- influence retention and churn rate for your clients;
- create automation and flows within our success software that supports your efforts;
- report on activities and results;
- collect strategic feedback and share it internally;
- create impactful emails and outreach campaigns for your book of business.
Qualifications:
- readiness to work from Monday to Friday, between 2 pm – 10 pm Poland time or be flexible working 8hours in a time box 8 am-10 pm Poland time depending on the number of calls with customers from the USA you have;
- native or close to native English skills (C1 level, especially oral skills);
- previous professional experience in a SaaS sector in a similar position;Â
- ability to build mutually benefiting relationships;
- great understanding of how to use and teach others to use the software;
- experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce);
- a good understanding of industry-standard KPIs (churn rate, retention rate);
- a good understanding of customer experience tools and the industry.
- Bonus points if you have 2+ years of experience with the SaaS customer success role.
Benefits:
- fully remote work with visiting Poland once a year,
- an opportunity to develop a team together with the first 2 people and have an impact on how it’s gonna look like in the future;
- flexible working time –Â you are the one who arranges online meetings with customers and manage your time the independently in the most effective way;
- 26 days off guaranteed in a year no matter the contract type;
- a collaboration with individuals who share knowledge and are not afraid of testing new solutions;
- great development opportunities – a chance to specialize in particular areas or become a leader in the future. What's more, a company supports courses or conferences;
- budget for individual English language classes;
- free access to one of the most popular e-book/audiobook services;
- individual work tools – MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;
- multisport card or MyBenefit Cafeteria – no extra charge;
- premium medical care (Signal Iduna) – no extra charge;
- access to HearMe platform to support your mental well-being;
- discounts on Apple products;
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