If you want to work from home with great benefits, free equipment, competitive pay, and not be on the phone all the time, Zapier is the company to look at.
Zapier is a web-based service that allows end users to integrate the web applications they use.
They're also a very highly-rated company to work for. Check out their Customer Champion and Customer Champion, Core Support job details below:
What You'll Do:
- Help our newest customers via email, scheduled calls, and live chat get up and running to ensure they have the best experience possible. This will involve educating and empowering them to use the Zapier product, troubleshooting their problems and answering their questions.
- Write documentation to help users help themselves (a lot of the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
- Identify trends in the feedback we receive from customers, and turn that into insights for our partner teams
- Maintain the productivity standards of a Customer Champion
Compensation/Benefits:
- Competitive salary and profit-sharing program
- Equity for All: Stock options (or equivalent) for every Zapien
- Healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- $2,000 annual learning stipend for use on courses, conferences, and more—your choice
- Two annual all-company retreats
- 14 weeks paid leave for new parents of biological or adopted children
- Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
- Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
- Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
- Opportunity to work with Zapier’s amazing partners network
*Currently, healthcare and retirement plans are only available to US, UK, and Canadian employees.
Required Qualifications:
- We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers, and who love to support customers live on calls and in writing.
- You're empathetic to new users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
- You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
- You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
- You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
- You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
- You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
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