Amazon is looking for Chat Stylist Advisors to work from home and help customers looking to shop in the fashion department.
Amazon is a technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Here are the details of the position:
Click here for the Amazon jobs page.
Click here for their employee reviews.
Check out their benefits page here.
What you'll do:
- Candidates will chat and style with direct contact to customers via chat, video and new virtual platforms.
- As a chat stylist, you must be intuitive and creative with virtual product to create custom looks for customers whatever their needs.
- Candidates must be able to understand a broad customer base, be highly skilled with curation, trend and fit knowledge, and speak to the latest fashion.
- Utilize styling expertise, trainings, data and internal software programs to provide world class fashion recommendations to our customers.
- Offer expert styling advice that inspire our men’s or women’s customers through thoughtful curation of outfits.
- Build and retain a strong customer relationship by answering multiple concurrent inbound chats from customers with a positive, enthusiastic and conversational tone and solution-oriented mentality.
- Apply an exemplary customers service manner with strong communication and listening skills.
- Review customer profiles and preferences and reply to customer questions to achieve their personal style preferences, fit considerations, fashion trends and style.
- Strong written and verbal skill, provide comprehensive summaries and notes regarding customer interactions.
- Carry a high level of Ownership while prioritizing multiple tasks and deadlines, ensuring you lead with Customer Obsession.
- Proactively address customer concerns with confidence and provide transactional support for Customer Service team.
- Work independently and problem solve with minimal supervision.
- Leverage CRM data to review and exceed daily, weekly and monthly performance metrics.
- Comply with tasks assigned by manager, contributes and works well within virtual teams.
- Set achievable goals in line with current business goals.
Qualifications:
“An ideal candidate will have experience in chat, clienteling, sales, and have a real desire to make a customer’s shopping experience engaging and seamless.
Candidates must thrive in a start-up environment where they bring creativity, new perspectives and an ability to navigate an ambiguous and changing business.
Candidates should be highly motivated, independent and have a passion for customer service in styling and fashion.”
Compensation/Benefits:
Not much is mentioned on the job application page about benefits and compensation.
But, according to Glassdoor, you might expect around $26 per hour.
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