Last Updated on October 24, 2026 by Justin Bryant
UnitedHealth Group has a Pharmacy Customer Service Representative opening through OptumRx with national remote eligibility and a published range of $16–$29 per hour. The official page was active when checked on October 24, 2026.
This is a full-time job for someone comfortable helping people over the phone. The listing describes 50–70 calls a day, with eight-hour shifts assigned within the employer's Sunday-through-Saturday operating window. It is worth considering if you want structured customer service work from home and can accommodate changing shifts.
The required qualifications include a high school diploma, GED or equivalent work experience, age 18 or older, and familiarity with Windows and computer applications. One year of related experience is preferred. That makes it a more accessible lead than a licensed pharmacy position, while still requiring confident communication and computer navigation.
What Is OptumRx?
OptumRx is part of Optum and the UnitedHealth Group family. Its work includes pharmacy services and helping people navigate prescription coverage and related needs. This position supports members and healthcare providers who need help resolving prescription and benefit questions.
You can learn about the broader organization through the official UnitedHealth Group website. Applicants should use the exact career page below rather than responding to an unrelated recruiter account using a similar company name.
Pay and Benefits
The listed hourly range is $16–$29, based on full-time employment. The employer says individual offers depend on factors such as local labor markets, education, experience and certifications. The highest number is the top of the range, not the expected starting rate for every applicant.
The posting mentions a benefits package, incentive and recognition programs, an employee stock purchase program, and a 401(k) contribution. Benefits are subject to eligibility requirements. It does not provide plan prices, contribution details or an individualized benefit comparison, so confirm those with the recruiter before weighing an offer.
The role is listed at 40 hours per week. Overtime or shift adjustments can be required as business needs change. Ask how the assigned schedule and any additional hours will affect your household before accepting.
Job Highlight: Pharmacy Customer Service Representative
The main responsibility is helping members and healthcare providers resolve questions by phone. Topics can include benefits, eligibility, billing, payments, treatment authorizations and medication deliveries. You will need to listen, find the right information across computer systems and explain the next step clearly.
Documentation is part of the work, but the call volume is a central feature of the job. The stronger fit is someone who can remain patient while moving between conversations, records and changing procedures throughout a shift.
Key Responsibilities
- Answer incoming calls from members and healthcare providers.
- Research issues across computer systems and work toward resolving them during the first contact.
- Explain information in a clear, professional and compassionate way.
- Record the information needed to track issues and identify broader trends.
- Organize your workload and involve a supervisor when an issue needs additional help.
Accuracy matters because a friendly answer still needs to be correct. If your background includes solving customer problems while keeping reliable notes, that is a useful connection to explain in your application.
Qualifications
The required education is a high school diploma or GED or equivalent work experience. Applicants must be at least 18 and comfortable learning computer applications, including Windows-based systems. The listed required qualifications do not include a college degree or pharmacy license.
The employer prefers at least one year in an office, administrative, clerical, customer service or related environment using phones and computers. Healthcare experience is also preferred. Those preferences should not be rewritten as mandatory requirements, but applicants with that background should describe it accurately.
The posting also emphasizes listening, de-escalation, problem-solving, and professionalism as processes change. A practical application should show how you have handled questions or confusion, learned a system and followed through on a task. Use examples from your own experience; do not add healthcare skills you have not used.
Resume Keywords
Relevant terms include customer service, incoming calls, first-call resolution, documentation, benefits and eligibility, computer navigation, Windows applications, problem solving, de-escalation, and time management. Use these only where they accurately describe your work or skills.
Location and Schedule
The official description calls this National Remote, with work from anywhere within the United States. The primary city shown on the career page is Overland Park, Kansas, with additional cities; those labels do not override the broader applicant-location statement.
The position is full time at 40 hours per week. Applicants must be available for eight-hour shifts within 6:00 a.m.–9:00 p.m., Sunday through Saturday. The employer labels these times CST; confirm Central Time and seasonal clock handling with the recruiter. Expect potential weekends, overtime and schedule changes.
Training consists of three weeks of virtual classroom instruction and one week of on-the-job training. The listed training hours are 8:30 a.m.–5:00 p.m. CST, Monday–Friday. Training takes place from home, with camera participation and full attendance required.
You need a dedicated private work area and an approved wired cable, DSL or fiber connection meeting the employer's 25 Mbps download and 10–15 Mbps upload requirement. Satellite, hotspot and line-of-sight wireless connections are excluded. Equipment provision is not specified in this listing. The career-page summary lists no travel.
Closing Notes
My main reason to flag this opening is the combination of national remote eligibility, disclosed pay and training. The biggest limitation is the daily phone workload and broad availability window. Applicants looking for flexible hours or a job without calls should choose a different opportunity.
The requisition is 1062884, posted October 23, 2026. There is no fixed closing date. The employer says it may remove the posting early once it has a sufficient applicant pool. I checked the public listing and its application path on October 24; recheck the official page before applying because availability can change.
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