Last Updated on October 19, 2026 by Justin Bryant
Supporting Cast has a part-time Podcast Support Specialist opening paying $19–$22 per hour. The official listing describes remote work for applicants in the United States, with listener questions handled through email.
The experience requirement is one to two years in customer support. This could suit someone with support experience who wants part-time written work, but it is not an opening explicitly requiring no experience.
I checked the official application page on October 19, 2026. The biggest unanswered questions are the weekly hours, daily schedule, and whether this part-time role qualifies for the benefits described on the page.
What Is Supporting Cast?
Supporting Cast provides technology that lets podcasters and publishers sell premium subscriptions. Listeners can access paid episodes through podcast apps they already use.
The platform began at Slate before becoming an independent platform serving other publishers. Its official job description identifies Supporting Cast as a Graham Holdings affiliate. Recruitment is hosted on Slate's Lever board, so seeing Slate in the application address is consistent with this listing.
The job is with Supporting Cast. Its publisher clients should not be mistaken for the hiring employer.
Pay and Benefits
The official rate is $19–$22 per hour in U.S. dollars. The listing does not disclose guaranteed weekly hours, bonuses, overtime arrangements, or a start date.
Supporting Cast describes subsidized medical and dental plan options for eligible employees, with flexible spending accounts available alongside the plans. It does not establish that this particular part-time position qualifies. Ask about the required hours and eligibility rules before treating health coverage as part of an offer.
Job Highlight: Podcast Support Specialist
You would help paying podcast subscribers solve account and listening problems. That includes signups, logins, billing, gifts, subscriptions, and getting an app set up to access premium episodes.
The main communication channel named in the responsibilities is email. The work also includes investigating accounts, making approved changes, escalating bugs, and maintaining internal documentation.
That supports an email-support classification and suggests little regular phone work. It does not establish that there are zero calls, meetings, or other live conversations. Anyone who needs a completely call-free position should confirm that condition directly.
Key Responsibilities
- Answer listener emails about access, subscriptions, billing, and app setup.
- Investigate common problems and explain solutions in clear language.
- Update account details and handle approved refunds, receipts, or billing corrections.
- Explain premium podcast feeds, gifts, and subscription choices.
- Identify repeated problems and share useful patterns with the team.
- Escalate bugs or unresolved cases to the appropriate coworkers.
- Keep internal FAQs and support documentation current.
Qualifications
The required background is one to two years of customer support experience. Experience with software subscriptions or consumer apps is an advantage, rather than a separate mandatory credential.
The employer emphasizes clear and patient writing, sound judgment, reliable queue management, organization, and resourceful problem-solving. You need to recognize when an issue can be resolved within policy and when it needs escalation.
The listing does not include a college degree among its required qualifications. It still expects you to bring relevant support experience; the absence of a degree requirement does not make it an automatic first job.
Preferred experience includes subscription or membership businesses, podcast apps and RSS feeds, and ticketing tools such as Zendesk, Help Scout, or Intercom. An interest in podcasting and the creator economy is also useful.
Resume Keywords
Relevant terms include customer support, email support, subscription management, billing questions, account troubleshooting, refunds, ticket queues, escalation, FAQs, podcast apps, and RSS feeds.
Include named tools only if you have used them. If you have a support example where you translated a confusing technical problem into a simple written answer, that is more useful than a list of unsupported keywords.
You can also describe experience spotting recurring customer problems, improving a help article, or handling account corrections within a policy. Those examples connect directly to the work outlined by the employer.
Location and Schedule
The official designation is Remote – US ONLY, and the job record also identifies the United States as its country. It does not list a single-state restriction. Confirm hiring eligibility for your state through the official application process.
This is a part-time opening. Weekly hours, shift times, time zone, weekend expectations, and flexibility are not disclosed. Part-time should not be read as permission to work whenever you want.
Equipment, home-office requirements, training arrangements, travel expectations, and the application deadline are also unspecified. Ask which computer, internet connection, and uninterrupted work periods the role requires before accepting an offer.
Closing Notes
This is a useful lead for someone with a year or two of customer support experience who enjoys helping people through written explanations. Subscription billing, account access, and podcast familiarity would make the transition easier.
The strongest combination is part-time remote work, a published hourly range, and duties centered on email. The main catches are unspecified hours, unconfirmed part-time benefits eligibility, and no explicit guarantee against phone work.
The job ID is 3d68c914-13bf-4472-b137-676521cc1419. It was active when checked October 19, 2026. Reopen the official listing before applying because availability and details may change.
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