Last Updated on October 8, 2026 by Justin Bryant
Optum is hiring a Business Operations Coordinator to support medical record retrieval operations. The listing includes an hourly range of $16–$29, administrative work, image quality checks, and chart investigation. For someone with administrative experience who prefers records work over a full day of customer calls, this opening deserves a closer look.
The location catch matters immediately: the employer calls this National Remote, but hires in the Minneapolis, Virginia, Maryland, or Washington, D.C. area must work in an office at least four days per week. Applicants elsewhere in the United States should confirm that their address qualifies for the remote arrangement before proceeding. The role also includes occasional light phone work, so it should not be treated as a zero-call job.
Active when checked: October 8, 2026. The official page lists October 7 as its posting date. An application link was available when reviewed, but that is a dated snapshot rather than a promise that the opening will stay available.
What Is Optum?
Optum is part of UnitedHealth Group. Its Optum Insight business supports healthcare organizations with technology, analytics, and services for clinical, administrative, and financial processes.
That context helps explain this position. You would be supporting the movement and completeness of medical records rather than providing treatment. If you are comparing healthcare openings, separate records administration from jobs that require a clinical credential or involve direct patient care.
Pay and Benefits
The official listing gives $16–$29 per hour. Your offer may depend on location, experience, education, certifications, and other employer factors. The upper end is a range limit rather than the amount every successful applicant receives.
The page also mentions a comprehensive benefits package, incentive and recognition programs, an employee stock purchase offering, and 401(k) contributions, all subject to eligibility. Ask for the benefits applicable to your actual offer, including employee premiums and waiting periods, before comparing it with another job.
When deciding whether the pay works for you, start with the offer you could accept at the lower end. An attractive maximum is less useful if the lower end would leave you unable to take the role. For applicants subject to office attendance, commuting costs belong in that calculation too.
Job Highlight: Business Operations Coordinator
This job supports the administrative side of medical record retrieval. The practical question is whether you enjoy checking files, resolving missing or inconsistent information, and keeping sensitive records organized while meeting productivity expectations.
The employer explicitly describes occasional light phone work. That makes the position more relevant to people seeking limited regular phone activity than a typical call queue, but it still requires comfort with some calls. Ask what those calls involve and how often they occur.
A strong fit would be someone who has already handled records, invoices, claims, scheduling information, or other administrative material and can explain how they prevented mistakes. Transferable experience should be presented accurately rather than relabeled as medical-record experience you have not performed.
Key Responsibilities
- Check the quality of record images and support accurate electronic file delivery.
- Investigate chart discrepancies and missing information.
- Help with related operational assignments as business needs change.
- Maintain accuracy, productivity, and confidentiality.
- Work independently while following the team's expectations and processes.
For an interview, prepare an example of finding an error before a document reached the wrong person or system. Describe how you checked the source, corrected the problem, and kept an appropriate record of the change. Use a real example without exposing a previous employer's private information.
Qualifications
The required qualifications include a high school diploma or GED, being at least 18, administrative work experience, and availability for the stated weekday schedule and possible overtime. The listing does not set a minimum number of years of administrative experience.
Preferred experience includes medical record collection, provider-group or health information management work, claims processing, knowledge of the U.S. healthcare system, and computer skills including Excel. A college degree is not listed among the requirements. That should not be interpreted as an employer-wide hiring policy.
Applicants must also satisfy the home-office requirements. Those are part of qualification, not an afterthought. Someone with relevant experience but no private place to handle records should resolve that issue before accepting an offer. The page states that candidates must pass a drug test before employment begins.
Resume Keywords
Use these terms only where they accurately describe your work:
- Administrative operations
- Medical record retrieval
- Image quality assurance
- Chart investigation
- Document completeness
- Electronic file delivery
- Confidentiality
- Microsoft Excel
- Health information management
- Claims processing
Keywords help identify relevant experience, but concrete examples make them credible. A bullet explaining how you checked or reconciled records is more useful than a long list of software and duties you cannot discuss.
Location and Schedule
The official description allows telecommuting within the U.S., subject to the four-day office rule for Minneapolis, Virginia, Maryland, and Washington, D.C. area hires. The word “area” is not defined precisely. Ask how the policy applies to your address, especially near those locations.
This is full-time weekday work within normal business hours of 8 a.m.–5 p.m., with flexibility for assigned shifts and occasional overtime. The posting does not identify the time zone. Training occurs during normal business hours. The page lists no travel.
Remote workers need a dedicated area separated from other living spaces, secure document handling, and access to approved high-speed internet. Equipment provision and internet reimbursement are not specified. Confirm the exact shift, workspace approval, and equipment arrangement with the recruiter.
Closing Notes
My main reason to consider this opening is the combination of a recognizable employer, records-focused duties, disclosed hourly pay, and an administrative experience requirement without a stated year minimum. The biggest limitations are the office exception, fixed business-hour availability, private-workspace requirement, and some phone work.
The requisition is 2387484. The employer says it may remain posted for at least two business days or until a sufficient applicant pool is collected, and it may close early because of volume. There is no fixed calendar deadline to rely on. Review the current official listing before applying.
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