Last Updated on October 1, 2026 by Justin Bryant
DoorDash is hiring a U.S.-based remote Enterprise Support Specialist to help restaurant partners operate their digital ordering systems. The official posting lists $48,000-$70,600 in annual base pay and describes the position as full-time.
This is not an entry-level or quiet back-office opening. Applicants need at least three years in customer support or operations for a SaaS, technology, or online-platform company, and the work includes inbound tickets through chat, email, phone, and SMS. The official application was active when checked on October 1, 2026. Greenhouse job ID: 8203919.
What Is DoorDash?
DoorDash is a technology and logistics company best known for connecting consumers with restaurants, grocery stores, retailers, and local delivery workers.
This opening sits within DoorDash Commerce Platform, the company's restaurant-software business. Its products include online ordering, branded mobile apps, loyalty tools, and other systems that help merchants sell through their own digital channels. The support specialist therefore works with restaurant partners using business software, not primarily with consumers asking about individual deliveries.
Pay and Benefits
DoorDash lists a national U.S. base-pay range of $48,000-$70,600 per year. Actual pay depends on relevant skills, experience, and work location. The listing calls this base pay, so any bonus, equity, or other compensation should be confirmed separately rather than assumed.
DoorDash says regular employees receive benefits that can include medical, dental, and vision coverage; a 401(k) plan with employer matching; paid parental leave; paid time off; paid sick leave; 11 paid holidays; disability and basic life insurance; family-forming assistance; and a mental-health program. Eligibility, employee cost, waiting periods, and plan terms are not detailed in the job post.
The listing discusses separate paid-time-off treatment for salaried and hourly roles but does not state which classification applies to this opening. Confirm classification, overtime eligibility, and the exact leave policy with the recruiter.
Job Highlight: Enterprise Support Specialist
The specialist supports restaurant merchants that use DoorDash's online-ordering software. The daily work centers on receiving tickets, troubleshooting product or operational problems from start to finish, documenting what happened, and escalating high-impact issues with enough context for another team to act.
Support occurs through chat, email, phone, and SMS. This makes the role broader than a written ticket queue and means applicants should be ready to switch communication styles while maintaining consistent service. The listing also emphasizes a fast-paced, queue-based environment and professional handling of frustrated customers.
Key Responsibilities
- Manage inbound merchant-support tickets through chat, email, phone, and SMS
- Troubleshoot online-ordering issues and follow each case through resolution
- Explain problems and next steps clearly to restaurant partners
- Escalate complex or high-impact incidents with complete documentation
- Follow established workflows, service standards, and quality requirements
- Coordinate with internal teams when an issue crosses departments
- Maintain accurate notes and case histories
- Identify repeated problems and suggest improvements to processes or documentation
- Deliver empathetic support when customers are frustrated or under time pressure
Qualifications
DoorDash requires:
- At least three years of customer support or operations experience in SaaS, technology, or an online-platform environment
- Experience owning customer issues from initial contact through follow-up and resolution
- Strong written and verbal communication
- Ability to manage several priorities in a fast-paced support queue
- Sound judgment about when to resolve a case independently and when to escalate it
- Experience handling escalations or frustrated customers professionally
- Familiarity with Intercom, Zendesk, or a similar ticketing system
- Strong attention to detail and accurate case documentation
The listing does not include a college degree among the stated qualifications. That does not make the job entry-level: the three-year experience requirement and relevant technology-support background remain important.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Enterprise support
- Merchant support
- SaaS customer support
- Online ordering
- Restaurant technology
- Ticket management
- End-to-end troubleshooting
- Escalation management
- Queue-based support
- Chat support
- Email support
- Phone support
- SMS support
- Intercom
- Zendesk
- Case documentation
- Root-cause identification
- Cross-functional collaboration
- Process improvement
Strong resume bullets may quantify ticket volume, response or resolution time, customer-satisfaction results, escalations handled, first-contact resolution, documentation improvements, or reductions in repeated issues.
Location and Schedule
The official record lists Phoenix, New York, San Francisco, Los Angeles, and United States – Remote. The pay section calls its range national, supporting broad U.S. eligibility. The public page does not list excluded states, a required time zone, fixed daily hours, weekend or holiday coverage, training dates, travel, equipment, internet standards, or a home-office stipend.
The role is marked full-time. Because restaurant online-ordering support may involve time-sensitive merchant issues, applicants should ask about shift assignments, after-hours coverage, weekends, holidays, performance metrics, and whether schedules rotate.
Closing Notes
This opening may fit someone with at least three years of technical customer support, SaaS support, platform operations, or comparable online-service experience who is comfortable with restaurant merchants, multichannel tickets, and escalations.
The strongest advantages are the recognizable employer, national remote label, transparent annual base range, regular employee benefits, and transferable support skills. The biggest catches are the three-year relevant-experience requirement, phone channel, queue-based pace, and missing schedule and equipment details.
The official Greenhouse job ID is 8203919. The application was last verified as active on October 1, 2026.
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