Make up to $40/hour with 5 of the best no phone work from home chat and email jobs hiring immediately!
Customer Support Rep at Hubstaff
Description
Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?
What will your day-to-day look like?
Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our AMER team leader and work collaboratively with our global team of Support Professionals.
Requirements
Who Should Apply?
An ideal candidate for this role:
- Shows an empathetic mindset regarding the goals of others, especially those of customers
- Loves to help others reach their full potential
- Demonstrates outstanding written communication skills
- Knows how to communicate the value of a product in direct customer interactions
- Desires to continually improve and grow both inside their current role and grow beyond it
- Is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
- Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
- Loves automating tasks with Zapier or writing browser scripts in JavaScript.
- Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
- Demonstrates an ability to determine solutions to complex problems
Requirements:
- 3+ years experience in customer support and 100% remote roles (SaaS Support experience – Mandatory)
- Relevant experience working with a vast number of different software/platforms.
- Experience troubleshooting common user computer issues.
- You have an organized workplace with a modern enough computer, webcam, preferably a good microphone/headset, stable and high speed internet, and an environment that allows you to conduct professional presentations with minimal interruption.
- While Hubstaff's working hours are flexible to your requirements, this role will be hired into the typical daily working hours (UTC-4).
- Living in the United States of America.
Benefits
- Hubstaff is a fast-growing time-tracking and project management company that fully embraces remote work.
- Our team has people from 30 different countries: we value and welcome diverse backgrounds.
- We expect our professionals to work 40 hours/week and hope they can work with us for years to come.
- We are looking for someone living in the US for this particular position.
- Flexibility is essential to us, so Hubstaff offers some flexibility in your day-to-day.
- This is an employment position(non-exempt and getting additional benefits like vacations, paid leave, sick leave, maternity or paternity leave, equipment and training bonuses, and health insurance, among others).
- We get the whole team together on our Annual Retreats to have fun while traveling and getting to know each other! So while 2020 had us virtually meeting because of the pandemic, we met in Portugal (in 2019) and Mexico (in 2018), and we had our first in-person retreat after Covid-19 in the Dominican Republic (Feb 2022).
- Annual Gross Salary as an employee in Canada will be between USD 21/Hour and USD 24/Hour.
Keywords Studios Community Manager
Currently we are accepting spontaneous applications for multiple positions in the fields of Community Management and Social Media Management. Some of the responsibilities and requirements listed may not be applicable to all roles.
Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.
As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.
Responsibilities
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
- Assisting the developer by collating and reporting on player feedback.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and as needed.
Requirements
- Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
- Excellent written and verbal communication skills in English.
- Bilingualism (particularly English with Japanese, French, Spanish or German) is a plus.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook…)
- Expertise with social listening and social management best practices.
- Experience managing or moderating a thriving gaming community.
- Higher education in marketing, business administration, communication, adult education, or related fields.
Customer Support at Squarespace
Some of these are bilingual and some of these are based in Ireland.
You'll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We're Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- Bilingual fluency in English and Keigo Japanese
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $37,000 – $45,000 USD
Sales Chat Specialist at Site123
Must:
Experience and understanding of the website building field. Proven Experience of sales / customer service in general and via live chat. Excellent communication, analytical, listening and organizational skills. Excellent customer service skills and great enthusiasm for helping customers. Excellent time management skills, attention to detail and the ability to multi task. Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc. Competent in MS office and web browser environments. English level – Fluent/Native. Availability to work during standard working hours and days in the U.S. A team player with excellent communication skills.
Advantages:
Additional languages. Knowledge of HTML and CSS. Experience with other website builder platforms.
Responsibilities
Provide a positive customer experience for our customers. Provide prices and increase sales through chat (and also e-mail). Build customer relationships as part of the sales process.
Member Support Unicorn at Interaction Design Foundation
What you will be doing
In this role, you thrive when working independently and flexing your keen eye for detail. You’re an expert communicator, and you pride yourself on balancing classic member support with a technical twist.
You will help us achieve our vision to become the best and most recognized design school on the planet. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road.
Ahead of you is a highly rewarding and enriching journey on which you will make an impact as you:
- Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a very rewarding one!
- Serve as a troubleshooting and technical advocate within our team, communicating closely with our devs to ensure any technical issues on our platform are smoothed out in record time.
- Correspond daily with our users across multiple channels, building out our FAQ/self-help repository, reporting bugs or inconsistencies, and being a champion for the experience members have on the site.
- Collaborate asynchronously and effectively with other teams. You’re okay with working independently, getting your part of the job done, even as some of your amazing teammates are sleeping on the other side of the world.
- Work with the marketing and editorial teams to improve our product offerings and the user experience of the platform.
- Proactively test and explore ways to improve our platform, communicating and documenting your learnings to contribute to our company goals.
- Meticulously update our internal knowledge base through precise documentation, filling in any gaps you find along the way.
Our community is at the heart of what we do, and we put a colossal effort into serving them as best we can. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people, and a natural drive for perfection.
Alongside providing support to our community, if you’re hungry to develop yourself professionally, you’ll find huge potential to enjoy growing in other areas. In fact, you can see this role symbolized nicely in our logo: We revolve around growth and setting knowledge free—and need the right person to help our members find growth and enlightenment even more easily!
Overall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place!
What we can offer
- A full-time, fully remote position with the world’s biggest online design school.
- Regular video-based contact with your colleagues, and you will get to meet them in amazing locations on team trips 1–2 times a year.
- The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
- The opportunity to supercharge your collaboration skills and communication working across departments and geographies to deliver outstanding results.
- Our focus is on creating a dynamic, positive, and supportive work environment where our team members can grow and thrive.
- Opportunity to work independently with a flexible schedule as long as deadlines are hit. Our company culture cultivates a feeling of camaraderie and a sense of belonging and direction.
- A company culture of learning and excellence—coupled with care and respect. Your colleagues will support and help you learn, just like you’ll help them!
- A competitive salary – we pay competitive salaries based on your location and local economy.
- A home office allowance and a laptop to optimize your workspace.
- 5 weeks (25 days) of paid vacation per year to do whatever makes you happy, rested and fulfilled.
About you
- You have at least 2 years of experience in providing email-based support or a similar client-facing experience.
- You enjoy working independently, and you ask the right questions allowing you to operate asynchronously. Working alone fills your cup as much as working with others.
- You are a confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team.
- You have solid presentation and communication skills. In particular, you can explain complex analytical/technical concepts in a comprehensible way to non-specialists and experts in other areas.
- You consider yourself a detective: you're naturally curious and love to proactively dive into workflows and data, to come up with insights or points of difference that no one has thought of yet.
- You are an enthusiastic problem solver, and approach your tasks in an analytical, structured and solution-oriented way.
- You are self-motivated & self-reliant with strong planning skills and deliver on your tasks within deadlines.
Bonus Points
You get bonus points if you…
- have experience with working remotely.
- have experience in QA testing.
- you are passionate about the customer’s experience.