Penumbra is hiring for some work from home jobs paying $23-$34/hour for you to process orders!

Customer Order Specialist

The Customer Order Specialist (COS) I is responsible for processing hospital purchase orders received from the US and Canada regions and ensuring timely and accurate order fulfillment.

What You’ll Work On

• Review hospital purchase orders received via e-mail and e-fax to ensure all required information has been provided.

• Input order details into the ERP system.

• Direct communication with customers for revisions to purchase orders, as required.

• Communicate order status and shipping details to customers and sales team.

• Coordinate with Logistics to ensure timely processing and shipment of orders.

• Miscellaneous administrative duties (i.e., filing, scanning, archiving, etc).

• Log metrics data for quality purposes.

• Work company holidays as business needs necessitate.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned

What You Contribute

• High School Diploma or GED

• Strong oral, written and interpersonal communication skills required 

• Competence with Microsoft Office (Word, Excel, Power Point)

• SAP experience desirable 

• Keen attention to detail and the ability to manage multiple tasks and deadlines are also required 

Working Conditions

General office environment. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods.  Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.   

Base Pay Range Per Hour:  $21.00 – $23.00

This is the pay range for a high-cost labor market; if hired in another region, there will be a difference in pay range. We offer a competitive compensation package plus a benefits and equity program, when applicable.  Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

What We Offer

·  A collaborative teamwork environment where learning is constant, and performance is rewarded.

· The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

·  A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, and short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Field Support Operations Representative

As a Field Support Operations Rep, you will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies.  You will provide front-line support for Sales Representatives and serve as an in-house resource for the entirety of our sales operation.  You will have the opportunity to work on a variety of projects with colleagues at all levels, in an atmosphere of teamwork and open communication.

We are looking for candidates who will have availability to work the hours of 6AM to 3PM Pacific or 7AM to 4PM Pacific, Monday through Friday.

What You’ll Work On

• Review, analyze, and process complex orders as they pertain to, but not limited to, Travel Stock Usage, Discounts, Bulk Buy, Special Offers, etc

o Contract/Letter review as they pertain to special offer orders or volume discounts

o Coordinate with multiple departments for appropriate review and/or approval

• Coordinate and process orders for shipment and billing of product used, supporting our Travel Stock Program

o Ensure compliance with company policies and procedures

o Review and resolve a variety of transactions as they pertain to different process areas

o Document usage and billing activities in accordance with company requirements

• Identify inventory and order-related discrepancies, initiate investigation and effectively resolve minor errors or escalate as necessary

• Serve as primary back-up to Order Processing

• Generate and process Returned Material Authorizations (RMAs) via RMA/Complaint Reporting and ERP systems with a primary focus on Complaint RMAs

• Respond to general requests related to order fulfillment and product inquiry, providing product description/overview or assistance in product selection as required

• Work directly with internal and external departments to build productive working relationships to effectively resolve issues including those related to discrepancies in orders, inventory, returns and billing

• File customer complaints in accordance with complaint handling procedures

• Comply with regulations, QMS standards and procedures, and SOX

• Log metrics data for quality purposes

• Maintain excellent customer and sales relations

• Support various time zones as assigned

• Work company holidays as business needs necessitate

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned.

What You Contribute

• Associate degree with 2+ years of administrative experience in a corporate environment, preferably in a medical device, pharmaceutical or comparable regulated environment, or equivalent combination of education and experience

• Strong oral, written, and interpersonal communication skills required

• Competence with Microsoft Office (Outlook, Word, and Excel)

• SAP, Salesforce, and Microsoft Dynamics experience desirable

• Keen attention to detail and the ability to manage multiple tasks and deadlines are also required

Working Conditions

General environment. Business travel from 0% – 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods. Specific vision abilities required by this job include the ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception

Base Pay Range:  $30.00 – $34.00 / hour

This is the pay range for a high-cost labor market; if hired in another region, there will be a difference in pay range. We offer a competitive compensation package plus a benefits and equity program, when applicable.  Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

What We Offer

·  A collaborative teamwork environment where learning is constant, and performance is rewarded.

· The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

·  A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, and short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).