Here are 5 work from home chat jobs hiring immediately paying $17-$50/hour!

Senior Chat Sales Rep at Community Phone

🌟 About the role

Chat sales represents a significant opportunity to meet our customers where they are and help them make their buying decision. In this role, you will work closely with sales and marketing leaders in the company to convert traffic to leads, and leads to close.

As we grow the chat sales team, we are looking for someone interested in managing a team, optimizing scripts and conversion funnels post-chat, and owning the entire chat function of the business.

🚀 In this role, you will…

💬 Rapidly and effectively respond to live chats, showcasing your exceptional communication skills.

🎓 Educate customers about our wide range of products and services, ensuring a positive and enlightening interaction.

🔍 Guide customers through their online purchase journey, assisting them in selecting the perfect products tailored to their needs.

📈 Work with sales and marketing leadership to identify opportunities to increase the volume and conversion rate of live chat

👥 Train future members of the chat team, and help them ramp and stay at quota

🏆 As an ideal candidate, you are…

🔝 A seasoned sales professional with a minimum of 3 years of experience in sales, particularly in chat communication.

💬 A master of written communication, providing clear and compelling messages that captivate customers.

📚 A fast learner who absorbs knowledge like a sponge, enabling you to become an invaluable resource for our customers.

🏅 A naturally competitive individual who thrives in a team environment and constantly strives to secure the top spot.

Customer Support at Hubstaff

What will your day-to-day look like?

Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our EMEA team leader and work collaboratively with our global team of Support Professionals.

Requirements

Who Should Apply?

An ideal candidate for this role:

• shows an empathetic mindset regarding the goals of others, especially those of customers
• loves to help others reach their full potential
• demonstrates outstanding written communication skills
• knows how to communicate the value of a product in direct customer interactions
• desires to continually improve and grow both inside their current role and grow beyond it
• is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript.
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Requirements:

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience – Mandatory)
• Relevant experience working with a vast number of different software/platforms.
• Experience troubleshooting common user computer issues.
• You have an organized workplace with a modern enough computer, webcam, preferably a good microphone/headset, stable and high speed internet, and an environment that allows you to conduct professional presentations with minimal interruption.
• While Hubstaff's working hours are flexible to your requirements, this role will be hired into the typical UTC+1 – UTC+2 daily working hours.
• Living in one of the following countries: Poland, Portugal, Spain or Romania

Benefits

• Hubstaff is a fast-growing time-tracking and project management startup that fully embraces remote work.
• Our team has people from 30 different countries: we value and welcome diverse backgrounds.
• We expect our professionals to work 40 hours/week and hope they can work with us for years to come.
• We are looking for someone in the European timezone for this particular position.
• Flexibility is essential to us, so Hubstaff offers this flexibility in your day-to-day but also about the contract type.
• Our professionals can be hired as contractors (payment/hour) or as employees in more than 15 countries (salaried and getting additional benefits like vacations, paid leaves as sick or maternity or paternity leave, equipment and training bonuses, and health insurance (paid: 50%), among others,).
• We get the whole team together on our Annual Retreats to have fun while traveling and getting to know each other! So while 2020 had us virtually meeting because of the pandemic, we met in Portugal (in 2019) and Mexico (in 2018), and we had our first in-person retreat after Covid-19 in the Dominican Republic (Feb 2022).
• Annual Salary as an employee or contractor. The same varies according to the location and the experience level. This is a fully remote position, and we are giving preference to a professional located in one of the following countries: Poland, Portugal, Spain, or Romania.

Team Lead, Customer Support – East Coast at Squarespace

Squarespace is looking for an engaging Team Lead to join our award-winning Customer Operations department. You will manage a squad of East Coast-based Customer Support Associates/Advisors who provide customer advocacy.

As a Customer Support Lead, you will oversee the team's daily responsibilities to ensure they have the tools and support to help exceed our Support goals. You will partner with peers and senior leadership to improve our support channels across email and live chat and help influence the broader department strategy—all the while strengthening team culture, driving customer happiness and promoting employee development and success.

You will report to our Senior Manager, Customer Support and work remotely in the East Coast.

You'll Get To…

• Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
• Stay current on Squarespace product developments and policies and communicate with your team to support them through frequent changes
• Help contextualize new company and department programs to increase engagement and support. Represent the team's feedback to promote agreement and collaboration with internal partners
• Write and provide team member feedback during bi-annual review cycles and provide updates to compensation
• Foster a culture that values development. Encourage career development conversations in 1:1s, and find opportunities for your Associates/Advisors to work toward their career goals
• Partner with the Learning & Development team to coordinate training programs
• Help interview, hire and onboard new Associates/Advisors
• Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
• Help with the support queues during peak chat and email hours

Who We're Looking For

• Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
• 2+ years managing remote teams
• Background in written and verbal performance communications and providing feedback
• Experience driving solutions for operational and people management challenges
• Ability to foster team culture and unity directly with teams and wider global customer operations colleagues
• Experience with data analysis and project management

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $70,000 – $105,500 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

Sales Chat Specialist at Site123

SITE123 is looking for an energetic, multi-tasking Sales Person to work remotely for SITE123. The agent must be familiar with the Internet world and particularly with the website builder field.

Must:

Experience and understanding of the website building field. Proven Experience of sales / customer service in general and via live chat. Excellent communication, analytical, listening and organizational skills. Excellent customer service skills and great enthusiasm for helping customers. Excellent time management skills, attention to detail and the ability to multi task. Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc. Competent in MS office and web browser environments. English level – Fluent/Native. Availability to work during standard working hours and days in the U.S. A team player with excellent communication skills.

Advantages:

Additional languages. Knowledge of HTML and CSS. Experience with other website builder platforms.

Responsibilities

Provide a positive customer experience for our customers. Provide prices and increase sales through chat (and also e-mail). Build customer relationships as part of the sales process.

Junior Support Advisors at Shopify

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

As a Junior Support Advisor, you will help Shopify merchants start, adapt, and grow their businesses. You will play a crucial role in making the above a reality for our merchants every single day. This work is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you will have the opportunity to make an impact. 

All Junior Support Advisors will go through an intensive 5-6 week onboarding program where they will learn the ins and outs of ecommerce, the digital economy and what creates a successful business online. After onboarding, Junior Support Advisors will work directly with businesses to provide guidance in their move to digital and beyond.

Your journey as a JSA at Shopify will begin with a 5 month contract with the possibility of an additional 4 month contract. After completing both contracts (9 months total), a successful JSA will then transition into a permanent role within the Shopify Support org and beyond. This role will be 40 hours a week on a rotating schedule. To better understand what that means please read through this doc.

Through our program, we’re specifically prioritizing the hiring of groups who face unique barriers to entry into the Canadian workforce.

You'll get to

• Learn human-centered customer support methods
• Partner with experienced customer support folks to respond to inbound and outbound needs of entrepreneurs
• Join a Support organization that has always been set up remote and will allow you to thrive from anywhere within Canada
• Help entrepreneurs and businesses from across Canada succeed online 

Responsibilities

• Adhering to a daily schedule that includes a mix of simultaneous chats, emails, and professional development time.
• Ensuring merchants have a quick response time by staying on top of your assigned tickets with same-day ticket review.
• Learning to act as a business coach and to think about the merchant’s business holistically when offering solutions. 
• Completing essential follow-up documentation after each interaction.
• Ensuring privacy and security practices are followed at all times for both merchants and Shopify.
• Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
• Offer needs-based solutions, not pushy sales.
• Advocating for merchants and the Shopify platform by communicating with stakeholders. 
• Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.

Qualifications

• Available to work full-time (40 hours per week) on a rotating schedule with varying 8-hour shifts starting anytime between 7:00 am – 11:00 am in your local timezone. This means some days your shifts could be as early as 7am-3pm, and as late as 11am-7pm. This includes working weekends and holidays on a rotating basis. More information regarding the work hours expectations of the role can be found here.
• A stable internet connection with at least 25Mbps download speed and 10 Mbps upload. Not sure? You can check your speed here.
• Live and have legal authorization to work in Canada.
• Have an appropriate remote work set-up such as a quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
• Have strong reading, writing and communication skills.
• Willingness to learn all about entrepreneurship, care deeply about people support and enjoy having genuine human conversations.
• Possess a high level of resourcefulness, patience and empathy.
• Able to navigate difficult interactions with professionalism. 
• Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

The wage for this role is $17/hour.

We have progressively higher expectations from our Junior Support Advisors across their tenure, and this is illustrated with an increase in hourly rates between the first and second contract in this program. Should you be invited to sign a second contract, the wage would increase from $17/hr to $19/hr.

To help answer some of the questions you may have, please check out our FAQ page for the Junior Support Advisor role.

As there are multiple positions, this posting will remain live until all positions have been filled. Successful candidates can expect to hear back from us within 2 weeks of application.