Here are some remote jobs with no experience needed where you listen to calls and read messages!
Contact Center Specialist – Quality Assurance at Modernize/QuinStreet
Job Category
Modernize Home Services is seeking a highly motivated and detail-oriented Contact Center Specialist – Quality Assurance to join our team on a part-time basis to support our contact center's mission of delivering exceptional client and homeowner satisfaction. In this role, you will play a crucial part in ensuring compliance continuity across all modes of communication, while also evaluating and documenting customer interactions. We are looking for someone with excellent active listening skills, strong attention to detail, and a sense of urgency to improve our operational efficiency. This position is part-time and will offer 23-29.5 hours weekly.
Responsibilities
- Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
- Conduct audits to generate findings and recommendations, along with timelines for corrective actions, to address any identified deficiencies.
- Process compliance requests and ensure accurate and up-to-date documentation revisions.
- Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
- Create, modify, and maintain documentation to track scripting and process changes, ensuring compliance and consistency.
- Provide valuable feedback to management to drive quality and operational improvements within the contact center.
- Efficiently manage and prioritize daily tasks based on business needs and goals.
Requirements
- High school diploma or equivalent.
- At least 6 months of previous experience in customer service and contact center roles.
- Proficiency in understanding, interpreting, and manipulating data for reporting purposes.
- Experience with Five9 is highly preferred.
- Familiarity with Jira and Confluence is a plus.
- Knowledge of Customer Relationship Management (CRM) systems is beneficial.
The expected hourly range for this position is $17/hr to $25/hr.
Quality Operations Coordinator at Modernize/QuinStreet
This is another position with the same job description as the one above.
Quality Assurance Specialist at Alpine Home Air
In this position, you will help our teams achieve consistent service that ‘wows' our customers by reviewing customer interactions, holding the team accountable to high performance standards, and providing coaching. You will grade interactions with customers to determine if customers received genuinely helpful service. Your call and chat reviews will help our team improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers a consistently exceptional experience.
Responsibilities
- Review inbound and outbound calls for teams for quality assurance according to our metrics
- Review chat logs for team members for quality assurance.
- Provide coaching to individuals and/or team based on call/chat reviews
This is a fully remote position. It is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
- Ability to make thoughtful decisions
- Active listening skills
- Appreciation for research
- A good balance of left and right-brained thinking
- Can hold people accountable to high standards
- Strong attention to detail with a precision-mindset
- Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
- Competitive compensation, DOE
- Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
- Paid educational and professional development training
- Work-from-home (remote)
- All computer equipment and training are provided
Links:
Humanatic
At Humanatic, you can create your own schedule and get paid to listen to/review phone calls from clients.
You can get paid weekly via PayPal.
The downside is you only get paid up to $4.50/hour, so it's best as a side hustle and shouldn't be relied on for a full-time income.