Here is a $100k/year global work from home job with no experience or degree required to apply!
Customer Success Manager at LeadSimple – Outside US
Pay for this job is an estimated $128,284/year according to Glassdoor.
Expectations for your first 90 days:
- Understand the roles of each department in the customer cycle: sales, onboarding, support, and product. Displays working knowledge of a seamless handoff between sales and customer success.
- Understand customer needs, pain points, and motivations for using product. Ableto identify churn signals in advance: bad customer fit, poor account handoff, bad product experience.
- Develop a sticky product experience that aligns with customer goals. Be a partner with the customer and tactfully nudge adoption of advanced features to help them reach the next level. Able to independently drive expansion and seek upsell opportunities. Expansion revenue should be visible and measurable by the end of 90 days.
A day in the life of…
- Manage churn and increase customer satisfaction
- Drive account expansion and increase lifetime value
- Liaise with the Sales team to understand client needs
- Liaise with the Onboarding team to understand the client experience
- Bridge the gap between Sales, Onboarding, and Support teams
- Ensure clients get fast time-to-value
- Keep clients engaged and regularly using LeadSimple
- Advocate for clients by connecting their wishes to the larger strategy
- Advocate for the company by getting customers excited about upcoming product launches and updates
Perks:
- Monthly Friday Free Day
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have B2B SaaS experience (preferred)
Customer Support Rep at LeadSimple
Expectations for your first 90 days:
- Displays product and understanding of client needs. Actively using canny to communicate specific engineering support tickets at 30 days.
- Is actively providing inbound support to clients, evaluating the need to create tickets and passing on appropriate issues/request to internal depts at 60 days.
- Receives top CSAT Scores within 60 days.
- Is recommending service and product enhancements to improve sales opportunities at 90 days.
A day in the life of…
- Track customer requests and effectively communicate the details to our internal teams
- Manage performance metrics for response times within standard
- Resolve customer issues efficiently and communicate in a clear and concise manner
- Demonstrate clear knowledge of our product to clients
- Continuously update educational resources documentation
- Recommend service and product enhancement by providing actionable insights
- Collaborate and provide value in team meetings
- Develop skills necessary to manage a high volume of client implementation projects
- Consult with and build custom software solutions for our clients
Perks:
- Monthly Friday Free Day
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
Part-Time Controller at LeadSimple
Expectations for your first 90 days:
- ACCOUNTING: Take over all monthly accounting processes within 30 days, including management of our outsourced bookkeeper and providing data to fractional CFO.
- ACCURACY: Implement controls to ensure the accuracy of our financial data, including calculation of commissions and categorization of expenses.
- EFFICIENCY: Analyze our spending patterns and suggest opportunities for savings/efficiency improvements.
- ANALYSIS: Revise and improve our overall company forecast that incorporates the outputs of the departmental forecasts, including a 24 month forecast, budget, actuals and hiring plan.
- COMPLIANCE: Audit our tax & compliance posture, and develop a roadmap for addressing issues found.
A day in the life of…
- Direct preparation of financial statements
- Prepare financial data for planning and analysis with the COO
- Develop systems for financial operations that are robust and scalable by leveraging technology
- Manage accounting, budgeting, billing, collections, and spend management systems for all company operations
- Oversee compliance and reporting of quarterly and annual reports with tax and regulatory agencies
- Collaborates with the People Operations team to provide financial information to team members
- Partner with People Operations to onboard and offboard team members
- Partner with all leadership team members to share budget and forecasting insight on a monthly basis
Perks:
- Part-time that could work up to full-time
- Fun and fast-paced work environment with smart, caring people
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Analyze and strategize
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Lead in a meaningful way
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have B2B SaaS experience (preferred)
LeadSimple Links:
Customer Support Engineer at Files.com
Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company
World Class Pay and Benefits
Starting Salary for a Customer Support Engineer at Files.com is $100,000 per year. We offer raises and equity as you grow in the organization.
In-House Training: You have the technical skillset of level 2 or level 3 Tech Support Engineer already. We will take your finely honed technical support skills and provide you with a combination of different training methods that will bring you up to speed on our process, tools, and tech.
Amazing Team and Peer Support: Our Customer Support team is one of the most tight-knit groups at the company. Everyone enjoys working together on Zoom every day.
Big Company Benefits: You'll get full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 💰 401(k) with generous matching, 🎄 11 Company Holidays per year, and 🏖 20 PTO/Vacation days.
Brand New Laptop and $1,000: Upon signing, we'll send you a brand new 💻 Apple laptop as well as $1,000 to outfit the rest of your home office with things like a monitor, webcam, keyboard, and mouse.
100% Remote Opportunity
The Files.com Customer Support team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.
We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel. 🎉
About Files.com
Files.com is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.
In this role, you will be:
- Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
- Identifying software bugs and feature requests, and coordinating with the relevant team for handling.
- Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
- Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.
About You:
- You have excellent written and verbal communication skills, and have real world experience deploying those skills.
- You bring a top-notch customer demeanor, including patience, understanding, and empathy.
- You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
- You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
- You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)