Here is an easy $30/hour, work when you want, easy, non-phone, remote job hiring worldwide!

Customer Support at WP All Import

WP All Import is a WordPress CSV imports and WordPress XML imports tool.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we'll do our absolute best to leave you alone so that you can work on them in peace on your own time.

Responsibilities

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

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SIMILAR: Customer Experience Specialist at Toggl

As a Customer Experience Specialist at Toggl Hire, you’ll play a vital role in ensuring our customers have an exceptional experience with our product. This hybrid position combines elements of support, customer success, and sales, making it the only customer-facing role on our team and serving as the essential link between our customers and our product team.

Your responsibilities will include:

  • Deliver engaging and informative product demos that showcase Toggl Hire’s features and benefits to potential clients
  • Provide outstanding customer support by promptly and effectively handling support tickets, resolving issues, and ensuring customer satisfaction
  • Wear multiple hats and seamlessly transition between support, customer success, and sales tasks, as required by the unique demands of this hybrid role
  • Maintain and update our knowledge base to provide accurate and helpful resources for customers
  • Conduct after-demo outreach to ensure customer success, gather feedback, and identify potential opportunities for upselling
  • Act as a liaison between customers and our product team, funneling valuable feedback and insights to drive product improvements
  • Experiment with new ideas to improve retention and reduce churn

Requirements

  • Proven experience in customer support, customer success, sales, or a similar role
  • Proven track record of delivering exceptional customer service and support across multiple functions
  • Excellent communication and presentation skills, with the ability to effectively convey complex ideas and concepts to diverse audiences
  • Detail-oriented and organized, with strong problem-solving and analytical skills
  • Comfortable working in a fast-paced, remote environment with team members from around the world
  • Experience with CRM, customer support, and ticketing platforms (e.g., Zendesk, Salesforce, Intercom)

You can work from anywhere in Europe.

The salary for this position is 45 000€ annually and we are committed to increasing salaries every year based on company and individual performance.

About You

We're looking for a Customer Experience Specialist who:

  • Is located in a country situated in Europe
  • Has excellent communication skills in English, both spoken and written. Any other language is a plus
  • Focuses on solutions and getting things done, while sticking to deadlines
  • Is proactive and speaks up when they see something wrong but always makes sure to treat others with respect and kindness
  • You get energized by talking to people
  • Is a great team player and excellent communicator, working well with specialists like developers, growth teams, and stakeholders, and always seeking to learn and improve
  • Likes transparency, openness, and asking questions
  • You have previous experience in a customer-facing role, ideally in a SaaS company.
  • You are a team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.
  • You are Tech-savvy; you can identify the root of the problem on your own before escalating it to a dev team.

If you’re passionate about customer experience and excited to work in a fast-paced, innovative environment, we’d love to meet you!

Benefits

  • Freedom to choose when and how much you work—we only measure results
  • 24 days of paid time off a year, plus your local holidays
  • In-person meetups for team-building (expenses covered)
  • 4-6 weeks paid sabbatical (depending on tenure)
  • Laptop budget up to 2,500€ and it renews every 3 years
  • €2,000 budget to set up your home office and an additional €300 every year after 3 years of tenure
  • €250 per month for co-working space membership and/or internet service at home
  • €4,000 per year contribution to use for training, workshops, and conferences
  • €2,000 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
  • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)
APPLY HERE

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