Customer Success Specialist for Asset Management for Jira
What you'll do:
- Answer customers’ questions with timeliness and empathy (mostly via email)
- Coach new users through the fundamentals of using our product.
- Troubleshoot technical issues utilizing internal and external resources, testing things out on your own, trial and error, as well as through collaborating with the founders.
- Hopping on calls to demo the product to potential customers (occasionally)
- Collecting and reporting feedback to assist with product development decisions
- Updating our knowledge base and making product training videos
- Writing documentation for new releases
Qualifications:
Required:
- You’ll work from home (or a co-working space if you prefer) anywhere in North America. We're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5).
- You are calm and collected. You enjoy helping and talking to people. You realize that customers may ask you about the same issues repeatedly. You know that things can go really wrong sometimes and are able to deal with “fires” without losing your cool.
- You’re self-managed and very well organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing track of the bigger picture.
- You won't need tons of technical experience, but you do need to be a quick learner, a deft decision-maker and able to empathize with customers and their individual needs and priorities.
- 2+ years of Customer Support experience
- Strong writing skills with a focus on clarity and accuracy
- You’re a Manager of One. Ability to take ownership of their role, and drive it to completion with minimal supervision is critical for this role.
- Ability to remain empathetic, even in difficult situations, and guide customers to efficient solutions.
Preferred:
- Worked at a startup or a SaaS company before
- Experience with Jira and Atlassian products
- Have worked remotely before
Benefits:
- A competitive salary
- 4 weeks paid time off
- Flexible hours
- Freedom to try new things (help people the way you want)
- No disruptions (we have almost no meetings)
- Plenty of opportunity for further education and growth
- Profit sharing
- Fully paid healthcare (dental, medical, vision) coverage
- 401k with 3% company contribution
Happiness Engineer at Automattic
Automattic is a web development company that is known for WordPress.com, JetPack, WooCommerce, etc.
What you'll do:
- Give stellar customer support via live chat, tickets, forums, and one-on-one screenshare sessions.
- Create detailed bug reports.
- Help people that use WordPress.com, WooCommerce, Jetpack, etc.
Qualifications:
- Experience with WordPress, HTML, and CSS.
- Must be fluent and eloquent in written English.
Compensation/Benefits:
- Estimated around $75,000/year according to Glassdoor.
- Work from home worldwide
- They'll provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
- Coaching sessions to help you set and achieve professional goals.
- Open vacation policy with no minimum or maximum amount of days off per year, although they encourage you to take at least 25 days annually.
- Home office setup and coworking allowances.
- Company-sponsored life insurance.
- Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
- WordPress-branded laptop at your four-year anniversary with the company.
- Paid three-month sabbatical encouraged every five years.
- Wireless headphones at your seven-year anniversary with the company.
- Expense a monthly subscription to a mindfulness app, such as Calm, Headspace, Ten Percent Happier, Waking Up.
- Virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.
Links:
- Click here for the Automattic jobs page.
- Click here for their employee reviews.
- Check out their benefits page here.
Campuspress Support Enthusiast at Incsub
Incsub is behind some of the largest and most trusted WordPress products and services on the web.
What you'll do:
- Providing support by email to our Edublogs and CampusPress customers.
- Assisting with and solving all manner of WordPress questions, with style!
- Contributing to testing and QA with updates to WordPress core, plugins, and themes.
- Coordinating with developers over bugs, features and cool new stuff.
- Being an active part of the Incsub team.
Qualifications:
- Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
- Amazingly great communication skills
- Impressive response times, typing speed (it matters)
- Interpersonal skills, including the powers to swiftly build rapport with both current and potential customers
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Enjoy collaborating with others and don’t back down from a challenge
- Love people and love yourself!
Links:
World-Wide Freelance Player Support Representative for Video Gaming at Keyword Studios
Keyword Studios specializes in technical and creative services for video games.
Responsibilities:
- Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
- Use your investigative skills and troubleshoot players’ queries via a ticketing system
- Support players through e-mail and / or chat. You will not take any phone calls!
- Collaboration is key – take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
- Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.
Requirements:
- Bilingualism (English plus another language, spoken and written) is a plus. We offer positions in many languages around the globe.
- A passion for video gaming and customer service/customer support.
Benefits:
- An insider's view into the gaming industry, with lots of growth potential.
- We're proud of our friendly and inclusive atmosphere.
- Employee referral program – make an impact by inviting your friends to become a fellow Keywordian.
Links:
Also, check out: