This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
  • Receive and process order requests from referrals for durable medical equipment and healthcare services
  • Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
  • Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
  • Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
  • Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
  • Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
  • Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
  • Performs other duties as required

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

 Education and/or Experience

  • High School Diploma or GED required
  • 1-3 years of Call Center Experience preferred
  • 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
  • Experience working in remote environment preferred

Certificates, Licenses, Registrations or Professional Designations

  • N/A

SKILLS, KNOWLEDGE AND ABILITIES

  • Assess problems & identify solutions
  • Professional verbal and written communication
  • Effective listening, paraphrasing, and summarization
  • Personal accountability and emotional intelligence
  • Time management and reliability

Computer Skills

  • Basic skills in using a Windows based computer.

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Basic level mathematical proficiency

Benefits

Comprehensive benefits package offered for eligible employees:

  • Competitive salary
  • Ability to have early access to earned wages
  • Medical, Dental and Vision
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • Life, AD&D and Disability Insurance
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
  • 401K Savings Plan (available immediately)
  • Educational Assistance
  • Employee Referral Reward Program
  • Employee Discount Programs
  • Company Paid Employee Assistance Plan (available immediately)
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Career Advancement/ Development Opportunities

Compensation

  • Compensation is commensurate with experience
  • Annual compensation is based on a 40 hour week
  • Salary range
    • $16-$16.60 (depending on location)

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