Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2022, WPI has approximately 12 million square feet of self storage space under management with its US Storage Centers brand and 638 multifamily units, employing approximately 400 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $12M and Charity Storage has raised over $500K.
Sales Center Representative
Duties & Responsibilities
- Responds to all incoming telephone call for Company-wide inquiries
- Sets reservations and holds by working with customer’s needs/demands
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
- Assists customers with any technical issues experienced with website
- Maintains call center database by entering information into company programs
- Effectively communicates with management and fellow associates
- Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
- Other Duties As Assigned
- Periodic special projects and duties may be assigned based on Company need and requirements
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Education / Experience
- High School Diploma is required
- Some college is preferred
- Previous telesales experience a plus, but not required
- Prior Call Center experience preferred, but not required
- Retail sales and marketing experience is preferred but not required
- Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required
Skills
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
- Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software
- Ability to type 30 wpm+
Benefits for Part-Time Employees
- Generous Paid Time Off offered – earn 6 days per year at the start of your hire date
- Paid Travel Expenses for New Hire to Participate in National Training Center’s Program
- Paid On-going Professional Development & Training
- 401(k) Plan with employer match
- Rewards & Recognition (Manager’s Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
- Company Sponsored Events throughout the Year (Holiday Parties & Gifts, Company Picnic, Team building, etc)
- Huge Potential for Career Mentorship, Growth and Advancement
- Great Office Hours
- Clean, Air Conditioned, Friendly Working Environment
- Recognition of Hard Work and Exemplary Performance through numerous compensation practices
- Discretionary bonus based on several factors including property performance