Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of March 2024, WPI has approximately 15.2 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.
Sales Center Representative (Part-Time/Remote)
Job Title/Type: Sales Center Representative/Part-Time
Location: Remote
Pay range: $17.00 – $20.00 per hour
Duties & Responsibilities
- Responds to all incoming telephone call for Company-wide inquiries
- Sets reservations and holds by working with customer’s needs/demands
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
- Assists customers with any technical issues experienced with website
- Maintains call center database by entering information into company programs
- Effectively communicates with management and fellow associates
- Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
- Other Duties As Assigned
- Periodic special projects and duties may be assigned based on Company need and requirements
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Education / Experience
- High School Diploma is required
- Some college is preferred
- Previous telesales experience a plus, but not required
- Prior Call Center experience preferred, but not required
- Retail sales and marketing experience is preferred but not required
- Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required
Skills
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
- Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software
- Ability to type 30 wpm+
Benefits for Part-Time Employees
- Generous Paid Time Off offered – earn 6 days per year at the start of your hire date
- Paid On-going Professional Development & Training
- 401(k) Plan with employer match
- Rewards & Recognition (Manager’s Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
- Huge Potential for Career Mentorship, Growth and Advancement
- Great Office Hours
- Recognition of Hard Work and Exemplary Performance through numerous compensation practices
- Discretionary bonus based on several factors including property performance