If you want to make around $150/day doing chat work without being on the phone, check this out:
It's the Technical Support Representative position at Sweet.
Sweet is a complete end-to-end NFT platform, which consists of NFT creative services, token minting across multiple blockchains, token mechanics/gamification, and distribution to consumers.
Here are the job details:
What you'll do:
- Respond to customer emails and chats in real time
- Assist with the creation of internal and external knowledge bases
- Plan and execute online campaigns and events
- Address complaints/concerns of the customers, working cross functionally with other teams within the company to follow-up on issues as they arise
- Troubleshoot and report potential bugs using JIRA
- Collect users' feedback and improvement insights to enhance existing products and be the bellwether of new ones
Required Qualifications:
- Minimum 3 years experience in technical or customer support
- Crypto and NFT knowledge, strong interest and passion for NFTs
- Knowledge of Intercom, Slack, JIRA, Basecamp, and Google Workplace
- Excellent English written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities at once
- Ability to work well independently and as a member of a highly integrated and diverse team
- Fast and accurate typing skills (aWPM)
- Demonstrated ability to solve problems and manage conflict
Preferred Qualifications:
- Direct support experience
- Technical/coding experience (This includes VoIP, email, network management, APIs, etc).
- Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)
Benefits/Compensation:
- Based on Glassdoor estimates and salaries for this company, I estimate this job pays around $65k/year
- Company sponsored medical, dental and vision insurance coverage
- Fully remote work
- Flexible time off; Sweet team members are committed to building and delivering tremendous results, not watching the clock
- Paid parental leave
- Modern tools and processes, and coworkers who are on the cutting edge of innovation in NFTs and the blockchain
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