Make $5,000/month working from home sending emails with no phone calls or talking!
Customer Experience Agent at Splice
Splice is a cloud-based music creation and collaboration platform.
What You’ll Do:
- Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users.
- Engage with our customers via email, “real-time chat”, and our knowledge base.
- Report technical bugs to our product and engineering teams.
- Identify problems and friction points for our users, then help come up with solutions.
- Draw on your understanding of music creation in order to help our users achieve their creative goals.
What we’re looking for:
- Passionate about creating music
- Prior customer service experience
- Compassionate and empathetic towards your fellow musicians
- Excellent written and verbal communication skills
- A team player who is energized by working with others
- A highly motivated self starter
- Able to flourish in a high volume work environment
- Highly organized and detail oriented
Nice to haves:
- You are a Splice user and familiar with our platform
In accordance with New York law, the salary range for this role if filled within New York is $52,500 – $67,500. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
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