QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.

Our mission is to help small and medium companies sell more.

We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.

The Role

We're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.

This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.

Core Responsibilities

– Resolve technical support tickets efficiently and accurately

– Help clients troubleshoot email delivery issues

– Assist with platform configuration and optimization

– Document solutions and maintain a knowledge base

– Identify and escalate potential product issues

– Provide constructive feedback for product improvements

– Communicate common problems to the team

– Meet or exceed daily support metrics

Required Skills & Attributes

– Strong technical aptitude and problem-solving abilities

– Excellent written and oral communication skills in English

– Experience with technical troubleshooting

– Understanding of email systems and deliverability (or strong willingness to learn)

– Ability to explain technical concepts in simple terms

– Self-motivated with strong time management skills

– Comfortable working with APIs and technical documentation

– Ability to identify patterns in technical issues

Cultural Fit

You Should:

– Love solving technical problems independently

– Thrive in a merit-based environment without defined career paths

– Be comfortable with constant change and fast-paced environments

– Welcome direct, public feedback and accountability

– Be proactive in problem-solving without waiting for direction

– Click on Koala for your favorite animal

– Be comfortable with being 200% accountable

– Get energized by an endless stream of new problems to solve for users

Our Interview Process

1. Application form

2. Initial 30-minute Zoom interview to assess technical support capabilities & culture fit

3. A paid 24-hour practical assessment simulating actual support work

4. Two-week paid trial period with specific performance benchmark:

 – Must achieve 20 accepted tickets per day

 – Quality of responses will be evaluated

 – Ability to solve problems independently will be assessed

What We Offer

– Opportunity to make a direct impact in a growing company

– Competitive salary

– Merit-based growth potential

– Direct access to leadership and quick decision-making

– An environment that rewards proactivity and problem-solving

– Chance to work with cutting-edge email outreach technology

Technical Areas You'll Work With

– Email authentication (SPF, DKIM, DMARC)

– API integrations

– Email deliverability concepts

– Chrome extensions

– Email automation workflows

– CRM integrations