QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.
Our mission is to help small and medium companies sell more.
We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.
The Role
We're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.
This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.
Core Responsibilities
– Resolve technical support tickets efficiently and accurately
– Help clients troubleshoot email delivery issues
– Assist with platform configuration and optimization
– Document solutions and maintain a knowledge base
– Identify and escalate potential product issues
– Provide constructive feedback for product improvements
– Communicate common problems to the team
– Meet or exceed daily support metrics
Required Skills & Attributes
– Strong technical aptitude and problem-solving abilities
– Excellent written and oral communication skills in English
– Experience with technical troubleshooting
– Understanding of email systems and deliverability (or strong willingness to learn)
– Ability to explain technical concepts in simple terms
– Self-motivated with strong time management skills
– Comfortable working with APIs and technical documentation
– Ability to identify patterns in technical issues
Cultural Fit
You Should:
– Love solving technical problems independently
– Thrive in a merit-based environment without defined career paths
– Be comfortable with constant change and fast-paced environments
– Welcome direct, public feedback and accountability
– Be proactive in problem-solving without waiting for direction
– Click on Koala for your favorite animal
– Be comfortable with being 200% accountable
– Get energized by an endless stream of new problems to solve for users
Our Interview Process
1. Application form
2. Initial 30-minute Zoom interview to assess technical support capabilities & culture fit
3. A paid 24-hour practical assessment simulating actual support work
4. Two-week paid trial period with specific performance benchmark:
– Must achieve 20 accepted tickets per day
– Quality of responses will be evaluated
– Ability to solve problems independently will be assessed
What We Offer
– Opportunity to make a direct impact in a growing company
– Competitive salary
– Merit-based growth potential
– Direct access to leadership and quick decision-making
– An environment that rewards proactivity and problem-solving
– Chance to work with cutting-edge email outreach technology
Technical Areas You'll Work With
– Email authentication (SPF, DKIM, DMARC)
– API integrations
– Email deliverability concepts
– Chrome extensions
– Email automation workflows
– CRM integrations
