If you want to make $5500/month working from anywhere while getting a free MacBook, unlimited time off and flexible hours, check this out:
It's the Customer Success Manager at Pickfu.
Here are the details:
Customer Success Manager at Pickfu
What you'll do:
- Qualify, pitch, and close new account leads (until a sales team is hired).
- Successfully grow and manage a book of business within your territory.
- Onboard new customers and manage a diverse portfolio of existing users.
- Host client training sessions.
- Ensure new customer deployment and continued use of platform.
- Engage with key contacts to build an ongoing relationship around feedback, updates, and support.
- Renewal contract negotiations.
- Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.
- Engage in country and industry-specific outreach and marketing initiatives.
- Support the product team through customer feedback.
- Help provide frontline customer support through online chat, email, and video strategy calls.
- Coordinate key translational efforts of product marketing/support material.
Requirements:
- You’re experienced. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of diverse customers.
- You’re a people person. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.
- You value relationships. We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.
- Location: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.
Nice-to-have:
- Comfortable serving customers from different countries.
- Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.
- Expertise in Zoom, Intercom, and Asana preferred.
- Familiarity with online tools including Loom, Google Docs, Notion, and Slack.
- A proactive approach to anticipating needs and solving problems for our customers.
- Worked remotely before, or know that you’d work well with a remote team.
- You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).
Benefits:
- Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)
- Comprehensive healthcare, 401K, and other company perks.
- Unlimited PTO. We believe in reasonable working hours and time away from the computer.
- Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.
- Professional development allowance towards education, books, or anything that you think will be beneficial in this role.
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