The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers primarily via email; however, screenshares/calls are expected upon request. Solid foundations in web design (specifically WordPress) and strong customer service skills are essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.

Apply if you're excited to:

  • Leverage web design and hosting expertise to resolve website and related digital marketing support requests for clients post-launch, primarily using WordPress CMS
  • Actively listen to customers, investigate issues, explain technical concepts, and communicate action items clearly while using strong written and verbal communication skills
  • Learn and uphold the standards of the PetDesk Marketing brand while adapting to process changes and collaborating with several cross-functional teams, all with the common goal of supporting our veterinary client’s digital presence
  • Make a tangible impact on a growing team by identifying improvement opportunities about digital marketing service offerings and partner with leadership to strategize and implement alternatives
  • Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes

About You

  • 1 year of WordPress web design experience with a project portfolio that showcases abilities
  • Basic knowledge of domain registrars, DNS management, and website hosting platforms
  • Demonstrate exceptional attention to detail by ensuring pixel-perfect asset placement, consistent styling, and seamless user experience across all devices
  • Strong customer-facing written and verbal communication skills that demonstrate empathy, curiosity, and authenticity in every interaction, exhausting all options to resolve inquiries as quickly and effectively as possible
  • Exceptional organization, prioritization, time management skills, and is comfortable managing multiple tickets at a time in a fast-paced environment
  • Proven problem solver with creative/innovative ideas and an ability to communicate technical issues clearly and concisely

Benefits & Perks

  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

$20 – $22 an hour

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Justin Bryant
I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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