The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers primarily via email; however, screenshares/calls are expected upon request. Solid foundations in web design (specifically WordPress) and strong customer service skills are essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.
Apply if you're excited to:
- Leverage web design and hosting expertise to resolve website and related digital marketing support requests for clients post-launch, primarily using WordPress CMS
- Actively listen to customers, investigate issues, explain technical concepts, and communicate action items clearly while using strong written and verbal communication skills
- Learn and uphold the standards of the PetDesk Marketing brand while adapting to process changes and collaborating with several cross-functional teams, all with the common goal of supporting our veterinary client’s digital presence
- Make a tangible impact on a growing team by identifying improvement opportunities about digital marketing service offerings and partner with leadership to strategize and implement alternatives
- Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes
About You
- 1 year of WordPress web design experience with a project portfolio that showcases abilities
- Basic knowledge of domain registrars, DNS management, and website hosting platforms
- Demonstrate exceptional attention to detail by ensuring pixel-perfect asset placement, consistent styling, and seamless user experience across all devices
- Strong customer-facing written and verbal communication skills that demonstrate empathy, curiosity, and authenticity in every interaction, exhausting all options to resolve inquiries as quickly and effectively as possible
- Exceptional organization, prioritization, time management skills, and is comfortable managing multiple tickets at a time in a fast-paced environment
- Proven problem solver with creative/innovative ideas and an ability to communicate technical issues clearly and concisely
Benefits & Perks
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%Â
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage availableÂ
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
$20 – $22 an hour
