Make $288/day online removing spam and reviewing accounts!

Trust & Safety Investigator at Peerspace

Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions.

What you'll do:

Independently work through a queue of tasks and recommend process improvements.
Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
Review accounts and transactions to detect and prevent fraud.
Prepare evidence and respond to disputed charges.
Conduct investigations to detect suspicious activity.
Conduct ID and payment verification checks.
Provide clear, concise, and helpful responses to time sensitive escalations.
Conduct ID and payment verification checks.
Consistently and objectively apply guidelines and discretionary decision making when making difficult decisions.
Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.

Passionate about helping to make the Internet a safer, more trustworthy place.
Thrive when asked to provide guidance/help others.
Excellent written and verbal communication with attention to detail and grammar.
Maintaining a high degree of confidentiality.
Attention to detail.
Energized by investigating issues.
Have a sense of humor and enjoy working with others.
Consistently and objectively apply guidelines and be comfortable with discretionary decision making when making difficult decisions.
2+ years of experience in Internet Trust & Safety or related field
Working knowledge of: Google Drive, including Google Sheets, Zendesk and Stripe

Competitive salary with employee stock options and access to 401k and FSA/HSA
Medical coverage subsidized by Peerspace
Dental, vision, and disability coverage provided at no cost
Take-it-when-you-need-it vacation and sick days
$500 annual professional development allowance
20% discount on all Peerspace booking
Apple laptop, 4K display, and stipend to setup home office
Monthly cell phone and internet credit
Coworking membership (in lieu of home office)
Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)

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