Make $288/day online removing spam and reviewing accounts!
Trust & Safety Investigator at Peerspace
Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions.
What you'll do:
- Independently work through a queue of tasks and recommend process improvements.
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
- Review accounts and transactions to detect and prevent fraud.
- Prepare evidence and respond to disputed charges.
- Conduct investigations to detect suspicious activity.
- Conduct ID and payment verification checks.
- Provide clear, concise, and helpful responses to time sensitive escalations.
- Conduct ID and payment verification checks.
- Consistently and objectively apply guidelines and discretionary decision making when making difficult decisions.
- Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.
Qualifications:
- Passionate about helping to make the Internet a safer, more trustworthy place.
- Thrive when asked to provide guidance/help others.
- Excellent written and verbal communication with attention to detail and grammar.
- Maintaining a high degree of confidentiality.
- Attention to detail.
- Energized by investigating issues.
- Have a sense of humor and enjoy working with others.
- Consistently and objectively apply guidelines and be comfortable with discretionary decision making when making difficult decisions.
- 2+ years of experience in Internet Trust & Safety or related field
- Working knowledge of: Google Drive, including Google Sheets, Zendesk and Stripe
Benefits:
- Competitive salary with employee stock options and access to 401k and FSA/HSA
- Medical coverage subsidized by Peerspace
- Dental, vision, and disability coverage provided at no cost
- Take-it-when-you-need-it vacation and sick days
- $500 annual professional development allowance
- 20% discount on all Peerspace booking
- Apple laptop, 4K display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership (in lieu of home office)
- Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)
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