Make $21/hour removing spam account and listings online with no experience required!
Content Moderator – Trust and Safety at OfferUp
OfferUp is a website and app for buying and selling locally.
About the role:
We’re seeking to add content moderators to help keep our marketplace safe. Content Moderators will work directly with the Trust and Safety Operations team in a support role with a dedicated focus on seeking and identifying scam/spam items and accounts in an effort to have the most trustworthy marketplace.
This role is open to highly-motivated individuals willing to work hard and get up to speed quickly in a fast-paced environment.
Responsibilities:
- Keep up-to-date knowledge and understanding of common scam/spam types.
- Conduct targeted searches to identify Scam/Spam item listings and Accounts and moderate according to internal guidelines.
- Work closely with the Trust and Safety Operations Team to gain an understanding of trends and events that are impacting scam/spam listings and accounts.
- Effectively communicate new observations and findings to the Trust and Safety Operations team.
- Support the Trust and Safety Operations team during escalated incidents.
- Dive deep to Identify and present observed trends related to scam/spam listings.
- Gather Data sets of Accounts and Items to support the efforts of the Trust and Safety Operations team and/or Data Science team to help maintain and improve automation performance.
Qualifications & Requirements: All OfferUp contractors are required to receive full Covid-19 vaccinations, per CDC guidelines. OfferUp will review accommodation requests due to a medical reason, or because of a sincerely held religious belief.
- Demonstrated ability to quickly analyze data, find patterns, draw valid conclusions, and make accurate decisions with little guidance.
- Ability to thrive in a fast-paced, ever-changing environment.
- Self-motivated and flexible, with the ability to switch gears quickly.
- Instinctive curiosity and desire to dig deeper into details.
- Good communication, verbal, and writing skills.
- Ability to maintain a high level of confidentiality and data security standards.
- Proficiency with office systems such as Google Suites and Slack.
- Ability to work weekends, holidays, evenings, and varying shifts occasionally, when required.
Helpful, but not required:
- Experience with content review and moderation
- Bilingual (Spanish) a plus
- Investigations experience a plus
- SQL experience a plus
Compensation Range: $18.00-21.00/hr
This is a temporary role to support OfferUp and you will be employed through a partner agency. This role is not an employee of OfferUp and therefore will not be eligible for OfferUp benefits. You will receive all benefits and pay through the partner agency.
PAY RANGE: $18-$21/hour *Exact compensation may vary based on skills, experience, and location.
Benefits via our partner agency: In addition to the hourly rate, this role is eligible for the following benefits through the partner agency: Medical insurance, 401K, sick leave, and employee assistance program. You will have the opportunity to choose your specific benefits coverage depending on your personal and family needs, including, but not limited to dental/vision, pet, and legal insurance. You will receive 8 paid holidays as well as appropriate paid time off depending on which benefits coverage you select from the partner agency.
Interview Questions:
- Describe a time when you had to be scrappy
- Why Trust and Safety?
- Tell us about a time you had a conflict with a manager ?
- Tell me about a time you took initiative.