Are you ready to set sail on an exciting new work from home adventure? If you’re looking for a flexible, work-from-home place to provide customer service, sign up to provide customer service support for a leading cruise line using the Arise® Platform.
The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!
Customer Service Support for Leading Cruise Lines
What to expect:
Service Partners can expect to participate in the following activities:
– Serve on the front lines of the guest and travel agent partners' experience
– Interact with guests and travel agent partners via phone, focusing on questions related to cruising, destinations, ship amenities, and many other pre-cruise related items
– Provide consistent, high-quality support to all guests and travel agent partners
– Research, navigate, and locate answers to guests and travel agent partners questions and concerns
– Leverage cruise line’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
– Document all calls, detailed resolution, and follow-up to actions
What it takes to succeed:
Must-have qualities and capabilities:
– Provide friendly, knowledgeable, eloquent customer support
– Ability to interact with customers through strong written and verbal communication skills
– Display deep customer empathy
– Proficient typing skills to handle numerous chats at a time, quickly and efficiently
– Outstanding problem-solving skills
– Ability to provide knowledgeable, friendly, and eloquent customer service
– Understanding how to navigate and efficiently use tools
Skills necessary:
This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Customer service skills, empathy, and motivation are excellent foundations for the work.
In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.
What you'll be doing:
Providing great customer service calls for a Major Cruise Line client. Help customers plan dream vacations, fill them in on special opportunities on cruises they are interested in, and resolve issues and challenges with empathy.