Miaplaza is a company that offers online education programs for K-12 students. Their programs are designed by educators and subject matter experts, and are intended to be effective for students from different backgrounds, including those with learning disabilities. Miaplaza's programs can be used as a primary homeschooling curriculum, or as a supplemental learning site for students in other educational settings.
Customer Service Specialist
Location: 100% remote within the U.S.
Classification: Full-time (30-40 hrs/week)
Compensation: $19-23/hour
How you’ll make an impact:
Not your typical customer service department, Miaplaza’s philosophy is to provide exceptional customer service, going above and beyond with every customer in every interaction. Our customers have come to know that they can always reach out and get friendly, thoughtful assistance via phone, live chat, email, or social media. We’re looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one! You will frequently engage with parents and customers, providing expert advice and support across various aspects of our website and curriculum, through a variety of portals. You should be skilled in written and verbal communication and able to work well with team members and external customers.
Swipe right (or use the arrows on a desktop) to scroll through a comic featuring a day in the life of a Customer Service Specialist!
What you’ll do:
- Communicate with customers via online live chat, answer emails and phone calls, and/or respond to customers on social media.
- Analyze and anticipate customer needs and recommend appropriate solutions or products.
- Make judgment calls to efficiently resolve customer issues, ensuring satisfaction.
- Work with various teams to deliver a cohesive customer experience.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collect feedback to improve our services and marketing initiatives.
You may be a good fit if you have:
- Ability to quickly and empathetically communicate with customers in a fast-paced environment
- Strong proficiency with technology and aptitude to learn new technologies and processes quickly
- Ability to type at least 45 words per minute
- Excellent attention to detail
- Strong problem-solving and critical-thinking skills
- Strong interpersonal and communication skills
- Growth mindset and motivated by constructive feedback
- Proven ability to work independently, manage schedules, and meet deadlines
- Highly motivated, proactive, and seeks opportunities for continuous improvement
- High standards of integrity and transparency
What makes you stand out:
- A minimum of 2 years of customer service experience
- Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.
What you’ll love about working at Miaplaza:
- You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
- Our 100% remote team can work from any productive location within the U.S.
- We promote flexibility and work with employees to create a schedule that works around their lives!
- Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance.
- All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
- You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.
Schedule:
- Customer Service Specialists work 8-hour shifts, 5 days a week.
- Hours of operation are Sunday through Saturday 4:00 AM – 8:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!)
- Managers work to give agents their preferred shifts as much as possible, however, shifts are typically assigned based on seniority.