At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
Client Collections Specialist
Labcorp is seeking a Client Collections Specialist to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!
Job Description
This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.
RESPONSIBILITIES
- Follow SOP’s reducing aging AR >60day balances.
- Outreach to customers by phone, emails and/or letters.
- Handle sensitive information in a confidential manner
- Preparation for updates on resolution to various levels of leadership
- Document all activities/attempts to reduce balances.
- Preparation of placement packages for outside attorneys for possible litigation.
- Communicate via telephone with a operations management, physicians, attorneys and internal customers.
- Utilize tools to obtain better billing information
- Performs research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications.
- Analyzes and determines areas for improvement and education.
REQUIREMENTS
- High School Diploma or equivalent
- REMOTE WORK:
- Dedicated work from home space in a quiet non distracting environment.
- Ability to manage time and tasks independently while maintaining productivity.
- Previous medical and/or call center experience a plus.
- Proficiency in Microsoft Office products including but not limited to
Excel is a plus
- Applicant must have critical thinking skills and a basic understanding of medical and computer skills.
- Ability to compile and organize data.
Technical Requirements
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Why should I become a Collections Specialist at Labcorp?
- Work from home opportunity!
- Generous paid time off!
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range: The pay range for this position is $15.25 – $21.00, or State/Local minimum wage, if higher.
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Application window closes 12/18/2024.
Schedule: Monday-Friday 8 AM to 5 PM EST
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.