The Kantata Professional Services Cloud gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight customers with exceptional project delivery and outcomes.
Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!
Customer Community Manager
The Customer Community Manager plays a pivotal role in building and nurturing a vibrant customer community. You will be responsible for creating engaging experiences, fostering relationships, and driving customer loyalty through effective communication and community initiatives.
In addition to your direct manager, you will work closely with representatives from Kantata’s Product, Technical Writing, Support, Professional Services and Marketing teams. This role is remote.
Community Manager Job Responsibilities
Community Building:
- Develop and execute strategies to build and grow an active and engaged customer community.
- Foster a sense of belonging and camaraderie among community members.
Communication:
- Act as the primary liaison between the company and its customers in the community.
- Regularly communicate with community members through various channels, including forums, social media, newsletters, and events.
Customer Engagement:
- Identify and nurture customer advocates who can champion the brand within the community and beyond.
- Manage customer referral programs.
Content Creation:
- Generate compelling and relevant content to keep the community informed, entertained, and engaged.
- Collaborate with marketing and content teams to create materials that resonate with the community.
Moderation:
- Monitor community discussions to ensure a positive and respectful environment.
- Address customer concerns, inquiries, and feedback promptly and effectively.
Feedback Collection:
- Gather valuable insights from the community and provide feedback to internal teams to drive product adoption and customer health
- Conduct surveys and polls to gauge customer satisfaction and preferences.
Analytics and Reporting:
- Utilize analytics tools to track community engagement and measure the success of community initiatives.
- Provide regular reports on community health and the impact of community efforts.
Qualifications:
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven experience in B2B community management or a customer-facing role.
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills.
- Familiarity with social media platforms and community management tools.
- Creative thinking and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Compensation
- The base pay for this position is USD $70,000 – $100,000
- This position is eligible to participate in a Company-wide bonus plan.
Our Philosophy
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
- An intentionally engaging and collaborative culture – ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun