What You'll Do:
- Resolve customer & shopper account issues through timely email responses
- Conduct investigations to detect misconduct and enforce compliance initiatives
- Complete live/historical data reviews with detail-oriented approach
- Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
- This role is an overnight position
Qualifications:
- 1+ years experience in Investigations, Customer Support, or Hospitality related fields OR strong academic record
- Strong communication and writing skills with strong attention to detail, grammar, brand tone, and voice
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Understanding of the gig economy
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Proficient in Excel/Google Sheets
- Basic understanding of SQL is a plus
- Weekends, evenings or holiday availability
Compensation/Benefits:
- According to Glassdoor, if you work full-time hours, you could earn around $70k/year
- Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- We offer leave for all parents, flexible working schedules and an active Parents@ community.
- We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Take the time you need with our flexible time off policy.
- Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- 401(k) matching in the U.S. and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership – We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
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