iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health – physical fitness, mental health, nutrition and active recovery – into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their individual fitness journey.
Member Care, Social Media
We are looking for a dynamic social media representative to join our company. In this role, you'll be in
charge of communicating with customers via social media platforms, outbound calls, working with the
member care team to create social media strategies, and attending any meetings pertaining to social media
to represent our company. To ensure success as a social media representative, you should know how to
effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social
media representative should be a goal-orientated individual with a solid understanding of the customer
experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
● Attending to all customer queries, concerns, and comments posted to the company's social media
platforms.
● Liaising with supervisors, managers, and the member care team to meet and exceed customer
expectations.
● Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
● Working with the member care team to develop comprehensive social media strategies.
● Maintaining a working knowledge of company products to effectively communicate with
customers.
● Attending social media-related meetings as required to represent the company.
● Creating and maintaining strong relationships with company partners and external stakeholders.
● Staying informed on social media trends, innovations, and changes.
Desired Qualifications, Education, and/or Experience
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
● High School Diploma
● A minimum of a year experience as a social media member care representative, or a similar role.
● A year of customer service experience would be beneficial.
● Excellent knowledge of social media best practices.
● Ability to effectively use a variety of social media platforms, such as Twitter, Facebook,
Instagram, LinkedIn, and Google+.
● Working knowledge of social media tools, such as Salesforce and Sprout Social is preferred.
● Solid customer service skills.
● Good communication and interpersonal skills.
● Ability to work independently in a fast-paced environment.
● Excellent people skills
● Working knowledge and troubleshooting ability
● Excellent attendance history
● Self-motivated and able to multitask
● Positive and professional attitude
● Grammar and Punctuation efficiency
● Excellent communication skills
● Requires knowledge of networking and internet savvy
● Detail oriented
● 40+ WPM
● Organized and must have excellent follow through
● Must be able to stay on task with minimal to moderate supervision
● Ability to adapt to changes as needed
At iFIT, we strive to give our employees a well-rounded work/life balance and a positive team culture by offering:
- The opportunity to work remotely-from wherever you are, or the ability to work in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
- Free mental health resources for employees and dependents
- Career growth and guidance
- Discounts on iFIT Products
- FREE iFIT Membership
- Employee discounts through ADP-LifeMart
- Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
- Paid maternity and paid paternity leave
- 401(k) with company match.
- A PTO policy that ensures you can find a happy work-to-life balance.
- Access to cutting-edge technology and hardware for work and fitness.
- Collaborative workspace and environment.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Although we can hire in the states listed below, not all positions are available in all locations. List of states we can hire in: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY.